Soon Keat Fong Email & Phone Number

Singapore

Singapore

Singapore

> Business Requirements & Feature Recommendations: Proactively identify and recommend new features based on problem resolution and client feedback. Collaborate with stakeholders to understand business needs and translate them into technical requirements for continuous product and service improvement.> Client Issue Resolution: Lead the resolution of client issues independently and collaboratively with global teams, ensuring timely responses to escalations to minimise operational impact.> Stakeholder Collaboration: Work with cross-functional teams to address platform-related queries, bridging the gap between technical and non-technical stakeholders and delivering insights that support decision-making.> Data Analysis: Execute SQL and MongoDB queries to extract, manipulate, and analyse data, delivering actionable insights to resolve data quality or platform performance issues.> Incident Analysis: Monitor and analyse platform incidents, diagnosing root causes, and ensuring timely resolutions within agreed Operational Level Agreements (OLAs).> Workaround Development: Design and implement workarounds for critical issues, maintaining business continuity until permanent fixes are applied.> Knowledge Sharing & Training: Facilitate knowledge transfer by sharing problem resolution techniques and platform insights through collaborative sessions, enhancing team efficiency and operational performance.> Documentation: Maintain detailed records of support ticket outcomes, including root cause analyses, workarounds, and final resolutions, building a comprehensive knowledge base for long-term efficiency.> Communication Skills: Utilise strong written and verbal communication to engage with users and stakeholders clearly and empathetically, fostering positive relationships and ensuring effective issue resolution.

Singapore

> Data-Driven Decision Support: Utilised Python and SQL to perform in-depth data analysis, providing stakeholders with critical insights for decision-making and operational strategies.> Process Automation: Developed and implemented automated processes and program codes for data cleaning, transformation, and linkage across multiple data sources, significantly enhancing data handling efficiency, integrity, and accuracy.> Data Reporting & Visualisation: Created real-time data dashboards and visualisations using Tableau, enabling stakeholders to monitor performance metrics and identify trends promptly.> Technical Expertise: Utilised programming languages such as Python to automate business logic and optimise operational processes, contributing to the overall efficiency of data operations.> High-Pressure Environment: Operated effectively under pressure in a fast-paced environment, demonstrating strong time management skills and the ability to quickly adapt to the dynamic needs of the COVID-19 response efforts.

Singapore

> Project Performance Management: Analysed healthcare manufacturing construction data to optimise project performance, managing multiple projects concurrently and mitigating risks through predictive analysis.> Client Engagement & Business Development: Engaged with clients to understand their current challenges and anticipate future needs, effectively translating these insights into new business opportunities.> Quotation & Contract Management: Collected and analysed materials data, and historical business patterns to prepare multiple quotation packages monthly.> Historical Trend Analysis & Execution: Conducted in-depth analysis of historical project trends, ensuring project execution adhered to budget, schedule, and scope, thereby driving consistent project success.

Singapore

> Data-Driven Performance & Process Optimization: Assessed shipbuilding data to identify areas for performance improvement, driving continuous enhancements in project workflows to ensure efficiency, timely completion, and adherence to budget.

Singapore

> Regulatory Compliance & Project Execution: Ensured strict adherence to hospital construction regulations, sourcing and analysing critical data to predict potential risks and manage project execution effectively.

Singapore

> Team Leadership & Project Management: Led and mentored 5-10 project team members, assigning responsibilities, and guiding them to ensure successful project execution. Managed all aspects of project quality, including budget control, schedule adherence, and plan implementation, consistently meeting or exceeding standards.> Forecasting & Planning: Analysed historical shipbuilding data to accurately forecast material specifications, resource needs, and calculations, ensuring that design processes adhered to stringent industry standards and facilitated successful project outcomes.

Data Science Immersive

- Completed 5 projects – SAT & ACT participation rates and scores analysis, Iowa housing price prediction model, Vegetarian and Carnivore.

Master, Manufacturing Engineering

Bachelor Of Engineering (B.Eng.), Mechanical And Manufacturing Engineering, 1St Class

Advance Diploma, Mechanical And Manufacturing Engineering, Merit

Diploma, Mechanical And Manufacturing Engineering, Distinction