Jack Geiger Email & Phone Number

Bremerton, Washington, United States

Greater Seattle Area

• Provide a wide range of quantitative and qualitative marketing insights to all levels and departments within the credit union.• Research, report and act upon member financial needs through the administration of Raddon Integrator MCIF system and Synapsys Marketing Manager CIF system. • Monitor, analyze and communicate the state of member satisfaction and experience through the administration of KCU’s ongoing member satisfaction survey program.• Create, administer and track effective targeted direct mail and email campaigns.• Monitor, analyze and report KCU’s competitive landscape to all levels of the organization. • Represent the organization in community events.

Bremerton, Washington, United States

Greater Seattle Area

Developed new client relationships with US based companies for an international customer experience firm that specializes in multinational mystery shopping and customer satisfaction programs.

Bellevue, Wa

Directed the development, strategic direction, and long-range business plans across the U.S. Mystery Shopping division within a global research, customer experience, satisfaction, and loyalty leader to improve the sales and service quality of each business partner. ▪ Designed and drove new mystery shopping initiatives measuring clients’ sales and service quality, compliance to fair lending/ suitability, and holistic research solutions to obtain the voice of the customer and identify price points for premier Fortune 500 organizations. ▪ Delivered key insights to customers on their brand representation through the final mile.▪ Conducted competitive and market intelligence and reduced regulatory risk.▪ Met the 2014 sales budget mid-year

Greater Seattle Area

Created, fielded, analyzes, authored and present reports for internal PSAMA surveys, including monthly event surveys, member surveys and live event polling.

Greater Seattle Area

Spearheaded marketing and business development initiatives and pricing strategies to capitalize on new channel opportunities for a software startup; conducted online and in-person demonstrations, authored communication for the company blog, developed and administered online surveys, and reported results. ▪ Led the mobile device survey software startup into new vertical markets for smartphone and tablet apps.▪ Developed the Public Transportation vertical market.

Greater Seattle Area

Planned and managed best-in-class qualitative/quantitative market research projects in line with individual client needs/budgets. Developed recruiting screeners/discussion guides, conducted nationwide in-dept interviews (IDIs), designed questionnaires/sampling plans, collected/analyzed data, and presented/reported findings. ▪ Developed new sales across healthcare vertical markets. ▪ Launched addressed-based sampling (ABS) and collection methodologies with multi-mode data creation to improve survey reliability. ▪ Networked at industry events/tradeshows.

Greater Seattle Area

Partnered with leading financial institutions to deliver competitive/market/survey research (qualitative/quantitative) across a seven-state territory; identified appropriate survey methodology, adhered to client budgets/timelines, managed vendors, moderated focus groups, reviewed recordings, and reported findings. ▪ Served as a mystery shopping SME (subject matter expert) for the national sales team.

Greater Seattle Area

Steered national sales and client management activities while leading marketing projects to successful completions.▪ Lead the firm’s Financial Services Research Division. ▪ Surged the volume and profit to transition a struggling division to the firms’ largest revenue center.

Greater Seattle Area

Oversaw production unit on world class assembly line. Trained and led team of 35 assemblers, ensuring quality product and worker safety while maintaining a tight production schedule. - Reduced waste by 20% through process improvement initiatives employing six-sigma methodology.

Conducted customer research and competitive intelligence for a pure-play online software company. Analyzed and determined needs of early-adopter online retailers, made recommendations of web-site features and functionality.

Greater Seattle Area

Led store teams for numerous retail outlets. Drove store P&L, retail merchandising, inventory control and local marketing communications. Represented store through community events and organizations. - Doubled store revenue in first location- Opened and developed new store location. Achieved profitability ahead of forecasts.

Mba, Marketing

Bs, Business

Magna Cum Laude

Education record