Jack Germanson, Ms Mot Email & Phone Number

Palo Alto, California, US

Recruited to build and scale Global Technical Services for Recor Medical. Technical Services comprises technical sales support, technical support, maintenance and service for Recor's uRDN Paradise Systems. Accountable for delivering world class service and support that results in an exceptional customer exceptional experience. Responsible for strategy.

Advising and consulting with Medtech leaders to accelerate through challenges for commercial success.SERVICES:Fractional leadership support and projects in the following areas: Business Strategy, Commercialization, Product Development, Operations, High Performance Team Development, Program Management. TARGET INDUSTRIES: Global Public, Private and Start Up.

Santa Clara, California, US

• Recruited to build and lead the Avail Field Operations organization for a Silicon Valley start up medical device company, that implements, educates and supports Avail solutions deployed in healthcare facilities across.
• Relentlessly focused on delivering an exceptional customer experience. Initiated customer satisfaction survey using Net Promoter Score (NPS) methodology in 2021. Scores improved from 47 (2021) to 68 (2023).
• Fostered a culture of continuous improvement that increased output and operational excellence while minimizing headcount growth.
• Developed effective, streamlined QMS processes that helped achieve ISO-13485 certification.
• Built and implemented SalesForce.com for Installation, Assets, Training, Support and Knowledge Base resulting in efficient execution of processes and tracking of customer specific information.
• Created Avail Partner Success Program (PSP) to ensure customers are independent and successful with Avail. Avail PSP 2023 results: Highest utilization to date and reduced ongoing, in person support.

Minneapolis, MN, US

• Directed Clinician Solutions segment that delivered and sustained end to end device management solutions used in professional healthcare settings. I successfully led all aspects of the Clinician Solutions segment.
• Successfully completed development of new CareLink SmartSync Device Manager that delivers revolutionary portability, state of the art security, and Bluetooth device support.
• Created and gained executive alignment on commercialization strategy for tablet-based programmers that drives positive customer experience, supports revenue growth, and minimizes costs.
• Successfully launched CareLink Express Mobile solution for remote interrogation of CRHF devices.

Minneapolis, MN, US

Recruited to managed all aspects of the segment including strategy, product planning, portfolio management, product development, operations, and multi-million dollar annual budget. Promoted to Senior Business Director, Reported to the Vice President / General Manager.

Minneapolis, MN, US

• Served as the General Manager for software business segment that delivers IT solutions to cardiology clinics managing implantable devices. Chartered to deliver end to end solutions (e.g., Paceart) and put business.
• Designed and implemented updated business model that included substantial price increases.
• Successfully built and scaled organization to execute commercial strategy that included a new business model.
• Launched Paceart Optima platform and deployed in over 400 accounts resulting in significantly improved customer experience and positive impact to core devices business.

Minneapolis, MN, US

• Appointed to lead the business-critical effort to develop and commercialize new family of Implantable Cardioverter Defibrillator (ICD) leads after the recall of top-selling ICD leads. Manage cross-functional leadership.
• Developed a high performing cross-functional leadership team that empowered the entire program team to transcend complex matrix environment resulting in improved collaboration, communication, decision making.
• Successfully developed new ICD lead.

Minneapolis, MN, US

Concurrent with Core Team Leader role, also direct ICD lead segment product and portfolio strategy within Therapy Delivery Systems. Led cross-functional ICD lead segment team. Created five-year strategic plans for ICD lead segment that drove the definition of product plan and annual operating plans for ICD lead segment. Orchestrated physician feedback.

Minneapolis, MN, US

Launched a formal program to develop implantable cardiovascular drug delivery system. Directed team of 20 people, program strategy, planning, external partner relationships, and overall program execution. Successfully formed a multidisciplinary team from across two corporate business units. Pioneered a novel quality system approach where clinical.

Minneapolis, MN, US

• Led cross-functional Chronicle Systems Core Team responsible for the development of the world’s first continuous ambulatory pressure monitoring systems including implantable device, pressure sensing lead, external.
• Developed Chronicle - implantable pressure monitoring system, completed landmark clinical trial (Compass-HF), submitted Chronicle - PMA submission and led FDA (PMA) advisory panel team.
• Received Minnesota High Tech Association (MHTA) 2006 TEKNE Award for Chronicle ICD.

Minneapolis, MN, US

• Directed Cardiac Resynchronization Therapy (CRT) initiatives including strategic planning, product planning, and intellectual property portfolio management. Led cross-functional product development project teams of up.
• Successfully developed and commercialized five new CRT leads in 4 years resulting in creation of new therapy, new business segment, incremental profit and industry leading market share.
• Point person during regulatory process for CRT leads and contributed to two successful FDA (PMA) advisory panel meetings.
• Created and deployed comprehensive implant procedure education program to train field engineers, enabling them to train clinicians.

Minneapolis, MN, US

• Senior Design Engineer - Brady Leads (1995-1998)Rotation Engineering Program (1992-1995)
• Design Engineer
• Material Quality Assurance Engineer
• Manufacturing Engineer

Master Of Science (M.S.), Management Of Technology (Mot)

Bachelor Of Science (B.S.), Mechanical Engineering