Jack Guo Email & Phone Number

Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Developed a phone-based voice AI for customer service using finite state machine models implemented in Typescript that is set to handle 1.3 million calls per year with an annual revenue of $5 million.
• Improved design of voice bot by implementing grouping of similar quantities of data to minimize repetition while reading data to the customer, resulting in up to a 10 second reduction in call time.
• Implemented real time bot execution path visualization using inter-process communication between bot program and VS Code extension to improve debugging efficiency.
• Investigated voice bot unit test performance and applied mocking to repetitive routines that led to a reduction in unit test execution time by 40%.

Toronto, Ontario, Canada

• Designed and implemented a Selenium TestNG ecommerce testing application with asynchronous file write and concurrent testing capability to achieve a 5x reduction in runtime compared to previous automation.
• Improved user experience in a Vue application by using event bus to progressively trigger component load, resulting in a 2x reduction in content layout shift.
• Utilized Vuex store to deliver ecommerce information in user feedback forms, preventing marketing team from manually retrieving information.
• Created a Java utility to automate ecommerce purchases with SOAP and JDBC libraries, saving testers over 4 hours per week.

Toronto, Ontario, Canada

• Achieved a 4x reduction in broadcast schedule processing time of a C#.NET webservice by caching and optimizing algorithms of frequently used functions.
• Applied a reverse tree traversal algorithm in a C# webservice to find video content within a multi-level playlist in 50% less time than existing methods.
• Created a lightweight code editor in AngularJS with line numbering and error highlighting for an online configuration application that saved developers over 1 hour of work each week of debugging time.

Waterloo, Ontario, Canada

• Created an Angular status page component utilizing reactive forms and modular table subcomponents to allow for form validation and reusability.
• Composed clean and efficient Jasmine unit tests which increased front end test coverage by 25%.
• Utilized hashing to cache user warnings and improved load time by 3 seconds within an Angular component.

Toronto, Ontario, Canada

• Implemented AES encryption in Cloud Configuration to resolve security issues for Spring boot microservices.
• Improved website login functionality by designing a new modular Angular login service

Toronto, Ontario, Canada

• Composed a TestNG automated testing program to streamline and simplify REST/SOAP API testing with Excel and Email API integration.
• Devised automated tests for Android and iOS devices using ADB and Jasmine to increase mobile automation coverage by 20%.