- Program Manager of $500M plus marketing team focused on driving growth in Multi-poduct households through developing & executing private offers, channel enablement, sales tactics, proactive marketing and marketing data science. - Team has achived 2X growth and is pacing to deliver $1B in lifetime value to AT&T in 2019- Responsible for all program areas with attention to program management, internal and external partnerships/projects, program communications/reporting as well as the program calendar and operating rhythm.

- Selected to lead and build a newly formed "Channel Readiness" division in AT&T's Premium Care group designed to drive up customer satisfaction and front line employee performance. - Designed and built division and client success metrics and then establishing an analysis tool through the Microsoft Power BI analysis and publication suite.- Led high priority initiatives such as development/coordinator of our project plan, division communications and branding, budget, marketing construct of new offers, and client learning.- Drove all performance metrics up in Customer Satisfaction, Offer Rate and Strength; met 100% of all project timelines and underran budget by 30%.

• Led a team of professional development coaches responsible for sales and marketing training, leader personal development and channel readiness for the largest AT&T consumer sales channel with over 75,000 employees.• Developed and executed strategies and programs targeted to drive results and sales performance in both AT&T owned and operated call centers and external strategic partner locations in the US and Internationally.• Invoked vision, leadership and change agent skills to coalesce a newly formed team; leading to results exceeding targets in all group metrics (Lift ~590%, Activity ~142%, Quality 107%) and the team ranked #1.• Opened the door to new and initially uninterested client group leading to a positive relationship and inclusion into broader channel support strategy; later recognized as a key partner for success.

• Support a 1.6 billion dollar annualized revenue stream of AT&T’s consumer internal call centers selling TV, internet, wireline and wireless voice services by providing marketing advertising, pricing, and offer client support through strategic sales and service program development, consultation, training, and communications.• Launched and led a 2.6 million dollar call center support program to drive sales results via custom designed content, gamification and hardware; including deployment of multi-product experience rooms and kiosks in 50+ centers. The project was recognized internally and externally. (AKA The WOW Experience)• Lead a 1.4 million dollar internal call center branding initiative and a team of over 50 people to add digital and printed assets in over 185 locations to improve sales, customer and employee satisfaction. The project was revenue positive and improved results above targets in each category.• Managed initiative to extend AT&T advertising call centers hours to meet customer needs and achieving over 48 million dollars in annualized revenue growth. • Grew year over year results while managing multiple consumer products and services sold through consumer sales channels through revamped field communications and tools, price and offer change coordination, and training programs.

• Led first ever effort to partner with Walt Disney Co. in a multi-million dollar project to obtain movie titles for consumer bundle offers achieving 167% of target and generated over 6 million in new revenue.• Increased revenue 5.4 million dollars and 135.4% of sales target associated with bundles catalog and mail insert advertising changes through refinement of tracking, new messaging, and call center response scripting.• Manage advertising planning and execution to ensure sales channel cohesion and readiness and best response and sales rates.

• Responsible for 13 state winback and retention initiatives including offer planning and execution, financial revenue and expense analysis, regulatory planning and offer compliance, market trends and review.

• Lead for strategic winback and out-of-franchise sales planning and execution including customer segment management, results analysis, compensation plan development and management, sales tool oversight, revenue assurance and analysis, lead list development and distribution.

• Managed a team of 8 project managers for the business winback organization including revenue assurance, expense management, client relations, sales assurance and completions, results tracking, technical provisioning support, and large project team management.

• Responsible for year over year growth of a 19 million dollar revenue based with a team of account managers and technical sales specialists in addition to assisting in solution based sales of complex business voice and data networks, account client relations, revenue assurance, compensation resolution and management, and vendor relationships.

• Key lead for all things tactical for the organization including results review and analysis, compensation, quota assignment and management, sales process improvements, marketing relationships, systems support, and web site development

• Managed a team of 22 sales support and customer instructor managers supporting the Northern California accounts. Duties included being a subject matter expect on all provisioning systems for data/voice product s and services, project management for process improvement on various interdepartmental initiatives, team development, revenue and expense controls, and staffing.

• Project managed all aspects of provisioning complex data/voice sales applications for over 1400 business customers including customer contact and relations. This included being a technical lead for products such as ATM, SONET, SMDS, PRI & BRI ISDN, Supertrunk, DS0 – DS3, and more.

• Trained and supervised team of 35 Service Representatives calling on various outbound campaigns. Tasks included script management, methods and practices development, and meeting project timelines and budgets.

• Serviced both consumer and business customers and associated product consultation, sales and ordering. The role including being familiar with all systems and databases.