Jack H. Email & Phone Number

A senior leader for a manage service provider, supporting approximately a hundred clients in a variety of industries. Evaluated and overseen the implementation of the integrated professional service automation (PSA) and remote monitoring and management (RMM) systems. Manage the integration of this solution with other third-party products, to help streamline the company’s data processing. Identify key performance indicators (KPI) to help monitor processes and to effective change that will streamline business practices. Create standard operating procedures (SOP). Work with clients during the audit process to verify Sarbanes-Oxley compliance along with other industry IT audits. Provide project management support, including developing project plans and RFP documents, negotiating with vendors, monitoring the project budget and progress, oversee the project implementation and communicate with key stake holders. In addition, I work with clients developing IT security policies and practices for their organizations.

A leader, that implemented a wide range of technology for fourteen sites. Created a central support for these sites, by implementing a help desk, oversaw the technical support staff and created the needed infrastructure. To Include the establishment of local area and wide area networks, Windows Servers, Exchange, SQL and Cisco VOIP. Implemented the district’s ERP solution, student information and learning management system, along with a variety of other applications. Implemented a virtual environment and oversaw the roll out of several thousand computers, chrome books and iPads. In addition, developed special applications, along with management and integration scripts. Managed and developed the IT department and modernization budgets, which totaled $4 million annually. Established a documentation process to help manage and to standardize technology. Developed policies based on Board policies, education code and IT best practices. Implemented security practices to safe guard data and the network. Developed RFP and Bids, negotiated with vendors and managed their activities.

Planned, implemented and managed the local area and wide area networks, and Nortel Key System for nine sites. Configured, installed and managed Novell and GroupWise servers. Installed and managed hundreds of workstations. Managed the student infomration system, oversaw the implementation of the new student information system. Developed custom applications to meet business needs. Supported staff and provided technical training.

Prepared, reviewed and edited software documentation in accordance to company practices and DoD standards. Managed the Document Controls Database, performed disaster recovery duties that included backup and system recovery testing. Troubleshooted both software and hardware problems, supporting both end users and technical staff. Updated the material control inventory system, including issuing parts, back orders, deletions, changes and receiving parts. Investigated and resolved purchase/receiving documentation problems and inventory discrepancies. Participated in additional projects and actives including design and programming in multi languages in support of the Document Support Department.

Master’S Degree, Management Information Systems

Bachelor Of Science (B.S.), Computer Science

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies