Jack Hope Email & Phone Number

As an implementation specialist at Epiq. I have many roles and responsibilities including project management, software implementation, documentation creation, and training. I act as a conduit between sales, client support and the customers. Our team implements numerous eDiscovery systems including Relativity Server, RelativityOne, Epiq Discovery and Everlaw.

Kansas City, Missouri, United States

I Implemented new sites and maintained existing WordPress and custom websites for over 200 clients using a variety of tool including MS Visual Studio Code, Adobe Create Suite and ChatAI GPT.In this role, I diagnosed, tested, documented, and resolved issues in collaboration with engineering and technical stakeholders using Jira and Wrike ticketing systems. I also wrote technical documentation for internal teams and clients.

Kansas City Metropolitan Area

I support multiple clients utilizing third-party applications in conjunction with Cerner Millennium services. Our team collaborate with internal and external teams to resolve complex technical issues. I troubleshoot and manage tickets on a variety of solutions including claims management, billing correspondence, automated messaging and others. Security Clearance with both the Dept. of Defense (DoD) and the Veteran's Administration (VA) were required for this role.

Kansas City, Missouri Area

In the world of non-profits, you have to wear a lot of hats. I assumed numerous tasks with the museum including project lead for Adobe Creative Cloud installation, purchasing and troubleshooting including cost benefit analysis and return on investment calculations for Adobe vs. alternative software options. I also managed 200+ Apple/Mac/iOS devices within the organization, including purchasing, setup, MDM, and desktop support within an Active Directory environment, and provided desktop support for Windows PCs, Microsoft 365 and the CAD software VectorWorks.I collaborated on the development and roll out of the museum's WordPress internet site, and created in-gallery interactive websites utilizing the Foundation and Bootstrap wire frames. I acted as the on-site technical representative through alpha and beta testing for the Quire online catalog software developed by the Getty Museum. I provided support and onsite development for the audio guide applications Culture Connect, Detour and Smartify.

Kansas City, Missouri Area

I acted as a copy editor, technical support and social media editor for a USAonRace web site. Using the Drupal CMS, I posted articles and edited images using Adobe Photoshop and GIMP until the closure of the web site in early 2015.

I provided remote customer service support for Apple computers, wireless device and software via the phone and chat support platforms. I helped owners of Apple products with setup, operation, troubleshooting and repair of Mac computers, iOS devices, wireless networking equipment and software. I also created presentations detailing internal procedure and technical support for team members, and supported new hires in technical and procedural etiquette and best-practices. I maintained high standards of customer satisfaction, including over 95% positive reviews from customer surveys.

Merriam, Kansas

I performed numerous tasks for BOLD clients, including Russell Stover, Halls, Peruvian Connections, Healthcare Foundation of Greater Kansas City (HCF), newEar Contemporary Music Ensemble, Children’s Center for the Visually Impaired (CCVI), Dam Safety Action, and CFLeads. I maintained and designed customer web sites to enhance usability, accessibility, functionality, and customer impact, updated customer sites to newer standards to improve compatibility, designed and tested multiple HTML email campaigns to increase customer contact for clients.I edited images and video to increase web site appeal and interactivity for site visitors, developed sites based on the Drupal and Wordpress frameworks to provide flexible, easy-to-maintain sites for clients, and created customized, non-framework based sites using modern web standards and design applications from Photoshop design mock-ups. I collaborated extensively with designers, programmers, and client representatives at all phases of site implementation and maintenance.I researched, reviewed, and implemented best practices for projects and technologies, provided copy editing and technical writing services to clients to improve site flow, readability, and content accessibility, wrote tutorials, provided help-desk support, and trained clients to operate Drupal user-interfaces and Adobe Contribute web management software.

Certificate, Software Developement, Completed

I completed LaunchCode Kansas City class of Fall 2019 - Spring 2020. We learned JavaScript, Git, HTML, CSS, Fetch, JSON, Angular, Java.

Bachelors, History

My degree concentrates on both Middle Eastern History and Russian/East European History