Jack Houlden Email & Phone Number

• Diagnosing complex routing issues for customers over an MPLS backbone with a MP-BGP overlay• Extensive Cisco (C887 > ASR9906 RSP55) L3 experience on IOS, IOS-XE and IOS-XR• Experience with Juniper (MX960), Huawei & OneAccess• Administering and designing customer WAN solutions whilst in a live deployment (OSPF, EIGRP & BGP) and configuring multi-tier QoS models• Controlling customer SD-WAN solutions built on Cisco DMVPN, FortiGate SD-WAN and Meraki SD-WAN• Maintaining a Layer 2 collapsed core developed around Cisco Nexus and Catalyst switches (CAT4500 > Nexus 9K)• Maintaining customer security with Fortigate (40C > 1800F) & Cisco ASA/FTD firewalls• Managing the HSCN Peering Exchange and customer HSCN connections as being an accredited CN-SP whilst keeping in line with strong security regulations• Administering customers Load Balancing solutions (Citrix ADC & VPX) • Being 3rd line escalation point for the business as well as taking part in the on-call schedule• Suggesting routes for improvements on internal policies and improving efficiency within the business by offering alternative technical opinionsNotable Projects• Playing an integral role within company automation initiatives by driving the use of Git and containerised services whilst managing the underlying servers the services are on (Unix)• Creating a centralised documentation platform and encouraging a collaborative effort to keep it updated• Migrating 35,000 PPP sessions away from a legacy platform (Cisco 7606 > ASR 1001-X) without customer service disruption or manual intervention• Automation tool (Python backend, Django frontend) to trunk VLANs across the L2 core network• Patching Administration tool created - automatically communicate with customers, raise tickets and kickstart device configuration scripts

Harrogate, United Kingdom

• Troubleshooting xDSL, FTTx & Cellular connections on Cisco, Huawei, OneAccess, Digi and Teltonika devices• Basic troubleshooting on Cisco ASA/FortiGate firewalls• Liaising and raising faults with suppliers• Communicating with customers effectively to ensure a satisfactory service• Using ITILv4 with the internal ticketing system

Leeds, United Kingdom

• Managing wired and wireless networks, mainly Ubiquiti networks using the UniFi controller • Installing and maintaining analogue intercoms and security systems such as SALTO door locks and Ubiquiti security cameras • Diagnosing physical broadband line faults at customer sites (toners, battery faults, socket upgrades etc…)• Supporting and maintaining Windows Server 2003-2016 for 15+ companies each with 10+ computers and user profiles• Maintaining and troubleshooting Watchguard and PFSense based firewalls • Configuring and supporting VoIP based telephony systems on the Horizon system with Polycom and Yealink systems• Providing education sessions to end users to understand the services that they use

Installing, designing and maintaining wireless networks using various vendors such as: Aerohive, Ruckus, Extreme, Ubiquiti, Siklu and Alvarion.Notable projects include:• Edinburgh, Watford and Windsor free public WiFi• Reading Festival, Download Festival, Latitude, Creamfields Wifi for commercial and publicManaging Mikrotik routers and Ubiquiti switches

Primrose Court

• Spending downtime with residents at the Care Home• Making full cooked breakfasts• Preparing food for the chef• Maintaining a 5 hygeine rating

Bachelor Of Technology (Btech), Computer Systems Networking And System Support, D*D*D

High School

Activities and Societies: GCSEs: ICT - 2 x Distinction Physics- A Biology - B Maths - B English - B Business Studies - B Chemistry - C.