Jacki Garringer Email & Phone Number

Anderson, Indiana, United States

Building customer relationshipsManaging employees at our customersPayroll

Shelbyville, Indiana, United States

➥ Improved retention rate to 85% from 114% for last quarter, July 2021. ➥ Perform full-cycle recruitment starting with sourcing candidates, selecting candidates, interviewing, conferring with department managers on hiring decisions, preparing and making offers with a start date for training and orientation. ➥ Complete new hire onboarding process, facilitate all new hire orientations, and conduct required training throughout the year for over 200+ associates for Shelbyville & Rushville Kroger store locations. ➥ Delegate work tasks and create schedules in accordance with collective bargaining agreement. Contact union upon employees filing grievances to verify next steps and possible solutions for associates. ➥ Managed full-cycle process to include sourcing strategies, screening, interviewing, reference requests, compensation negotiations, offers recommendations, hiring, and onboarding of new hires utilizing KnowMe.➥ Decreased the job-to-fill gap by implementing a recruitment marketing strategy kicking off with advertising job hiring events on job boards, internal postings (store), word-of-mouth, resulting in 100+ new hires.

Shelbyville, Indiana, United States

➥Fostered a positive work environment by consistently treating all employees and customers with kindness and respect. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction first.➥Developed weekly schedule for 40+ associates to ensure productivity and profitability while maintaining tight budget constraints. Organize other members of staff at the front end and ensure proper delegation of assigned tasks.➥Demonstrated key leadership in the front-end and customer service area of the store, promoting teamwork and communication, resolving employee issues, and providing feedback.➥ Trained and demonstrated to front-end associates how to deliver a high level of customer service, developed positive customer experiences, and ensured customer satisfaction. ➥ Managed over 40+ associates by delegating tasks to associates to ensure duties were completed within stipulated time period and/or to be engaged in customer service activities. ➥ Directed operational, service, and administrative activities, book-keeping, conducted inventory, and completed front-end supply order and updated signage weekly. ➥ Provided required training for both old and new employees, communicating and implemented new store policies, providing updates, and ensuring compliance. ➥ Conducted generalist tasks such as handling employee relations issues, providing feedback coaching, training, and performance management. ➥ Performed daily financials reporting cash overages and shortages, bank deposits, provide store manager (on-duty) with store report. ➥ Assessed how associate at the front end was performing to report employee development recommendations to store managers.

Shelbyville, Indiana, United States

➥ Started as Cashier in 2015, within 3 months promoted to Customer Service & Payroll Clerk.➥ 1 of 5 Kroger District Kronos Champs selected to waive overtime for 20 stores, 4,000+ associates for the entire district each month. ➥ Supervised 25-30 cashiers, prepared cash drawers, provided change, code overrides, price checks, and break schedules. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. ➥ Assisted front-end manager in employee development by training and mentoring cashiers to excel in customer service, customer interaction, and precise money management. ➥ Prepared and processed payroll for over 80 associates every pay cycle by collecting Kronos time and payroll data, calculating wages, detailing earnings, and issuing paychecks. ➥ Accurately checked customers’ items out using store POS system, bagged groceries securely, and collected payment to complete transactions. ➥ Responded to customers’ needs, provided requested information, aisle locations, back stock checks, and price verifications daily.

Richmond, Indiana, United States

➥ Student Worker for the office of Campus Life, External Affairs, and Athletics. ➥ Assisted with all external events regarding university donors and all student events including: new student orientations, concerts, homecoming, etc...➥ Managed the mascot scheduled appearances. planned and coordinated half-time shows/events for basketball games.