• Responsible for overall program management of two large, complex programs (Emerald Advance, Refund Transfer) across the organization, working closely with leaders across business units to develop and prioritize strategies for future program growth. Coordinate with internal business partners and external entities for design, development and implementation.• Experienced in working with broad team and managing deliverables and risks, expectations and communication across all levels within the organization, including senior leadership. Experienced in external partner/vendor relationships as required to develop new programs and support existing. • Responsible for delivering an annual pre-tax season loan program in ~4500 Retail offices, serving 600k+ clients. Managed operational, technology, legal and compliance dependencies and partnered with business units including marketing, CSO, training and Franchise for operational and field readiness. Coordinated and managed a Command Center to support program launch. • Delivered short-term and long-range strategic planning, business cases for current and future state product improvements, customer experience designs, and product roadmaps that align with business objectives while meeting client needs.• Focused on opportunities to drive meaningful change, enhance product execution in the field organization, improve client experience and increase product take rate.• Pragmatic Management Certified - (PMC-1)• Certified Scrum Product Owner

• Scrum Master for Product and Operational Financial Services applications. Worked with business partners, vendors and multiple IT teams tracking program timelines, deliverables and risks, coordinating meetings and providing leadership updates to ensure successful, on-time delivery. Responsible for leading all scrum meetings and ceremonies including: User Story reviews, grooming, sprint planning, daily standup, sprint review and sprint retrospectives.• Work closely with stakeholders and business analysts to derive business requirements, translating the requirements for technical design, testing and implementation. • Manage and coordinate project efforts across business units to ensure design solutions align with company’s ongoing product, technical and business direction.• Certified Associate in Project Management CAPM® Course

• Supervised onsite Retirement Solutions development team while overseeing offshore development efforts.• Worked closely with the Regulatory team and external clients to provide project solution recommendations. Led and coordinated project efforts including offshore development.• Worked with Quality Analysts to improve testing efficiency, defect tracking and SLA monitoring.• Communicated regularly with management providing project updates and roadmaps.• Strong analytical and strategic planning skills.• Provided technical leadership and mentoring to development teams across multiple sites, including offshore.

• Project lead for desktop and web enhancements. Responsible for client requirements, design and UA testing. Providing support to clients, technical leads and offshore development teams.• Technical lead on multiple mainframe, web and desktop projects for the TRAC Development team, leading a team of programmers, domestic and offshore, from project inception thru implementation.• Work closely with clients to develop project requirements and lead technical design efforts.

• Develop detailed, complex technical specifications. Provided instruction and guidance to technical teams, evaluating code and test results and assisted quality analysts with test script creation and execution.• Developer responsible coding, testing and implementing functionality for assigned projects. • Completed three month training program, covering COBOL, JCL, SQL and DB2 tables.

• Completed three-month programmer education program, focusing on Project Life Cycle, COBOL and JCL.• Performing analysis, design, backend development and implementation for business partners.