Jackie Austin Email and Phone Number

Current CEO of 1st Choice Global Travel, Chief Performance Officer, Principal andVice President of Operations, education initiatives for veteran owned construction management company. Advanced to Chief Performance Officer ensuring total quality management expectations and regulations are met and exceeded.16 years progressively responsible experience developing and managing performance improvement methods for large-scale public and private organizations. Strategic analysis and planning. Ability to influence and drive change. Continuous Performance Improvement Certified.16 years progressive experience in management responsibilities. Executive management consultant. Responsible for performing/recommending hiring/termination decisions, administering disciplinary action as needed. Coaching approach to leadership.5 years experience working with unions that represented subordinate staff issues in collaboration with human resources department. Collaborative management systems.16 years experience planning and conducting performance audits within government and not-for-profit agencies with a focus on Human Services and other special programs. Coach, Facilitator and Consultant to management teams and workforce team at all levels in serving government and other agencies. Performance improvement systems expert.Planner, researcher, developer, coordinator, project manager for two (2) major database management improvement projects. One for government, one for non profit organization. 16 years federal grants management, grant writing/contracts negotiations.Expert with quality assurance monitoring, quantitative and qualitative data analysis methods.16 years complex data collection and statistical analysis and program reporting.Extensive experience developing audit objectives and action plans to meet stated objectives, and with conducting follow up interviews and reviews. Conducted audits independently and on audit teams for City government. Certified facilitator/trainer.