Responsible for managing daily reservations as well as monthly reservation availability.Utilize Commerce7 to create coupon codes for weekly/monthly promotions for customers.First point of contact for customers requiring extra assistance with their visit.Aid in the development of new tasting experiences alongside Tasting Room Manager.Heading new Concierge Program partnering with local hotels and tour companies to create tasting room traffic.Assist with guest experiences as needed.

Responsible for all communications with club members via email and phone.Manage club processes including biannual newsletter announcements, credit card billing,fulfillment, shipping and tracking, compliance, and staff training.Utilize Wine Direct to place orders for club customizations and one off member orders.Keep up with state label registration requirements and shipping compliance.Assist with guest experiences as needed.

Responsible for all communications with club members via email and phone.Manage club processes including monthly announcements, billing, shipping, compliance and staff training.Use bLoyal to place orders via phone or email for club customizations or one off member orders.Assisted reservations team as needed.Other projects as necessary.

Served as primary representative for all incoming reservations.Managed all voicemails and influx of daily phone calls.Responded to all emails in a timely manner and passed along relevant details to inquiries.Assisted Tasting Room Manager in creating daily schedules for hosts.Took the lead and created a team manual when reservations switched from email and phone basis to booked on Tock.Other projects as necessary.

Efficiently organizing business processes to promote operational excellence while handling administrative requests requiring excellent written and oral communication skills and presentations. Coordinating various office events while satisfying several types of office personalities and preferences.

Processed various client transactions including servicing client accounts, accepting loan payments, balancing cash drawers, reconciling discrepancies.Ensured adherence to strict banking and regulatory standards.Supported with all aspects of branch operations, including loss control, compliance and audit standards.Trained & mentored new tellers to ensure comprehensive knowledge on banking policies & procedures.

Quickly established credibility with clients while reviewing, consulting and advising clients regarding their home loans needs End to end ownership of loan processing, which includes attaching necessary documents to transactions, continuous client communication, transition activities and remediation where necessary.

Processed various client transactions including servicing client accounts, accepting loan payments, balancing cash drawers, reconciling discrepancies. Processed an average of 15-20 client transactions per hour with accuracy, timeliness and quality. Ensured adherence to strict banking and regulatory standards. Reviewed new account processing for accuracy and quality. Trained & mentored new tellers to ensure comprehensive knowledge on banking policies & procedures

Handled incoming and outgoing correspondence which included mail and email. Coordinated overnight travel arrangements and accommodations. Organized personal and professional calendars and supplied reminders of upcoming events. Various clerical responsibilities including grading, filing and data entry. Other projects as necessary.

Things I've done on a daily basis are set up the register for the day, run errands and pick up what we need for the day, help customers, bake cookies and brownies, make waffle cones, and go through all of the cleaning duties.