• Planned and executed the retail operations and opening of all Austin FC retail locations (The Verde Store at Q2 Stadium, The Verde Store on Congress and the Verde Van Mobile Retail Vehicle).• Accountable for Labor, COG, Shrink and Spending while achieving sales goals and ownership of two separate P&L’s.• Present monthly opportunities and successes of the retail operation to the Austin FC CFO and Sr. Marketing VP.• Reports to and assists the Regional Director of Operations and VP of Hospitality in all retail capacities at Q2 Stadium as well as other locations when needed.• Oversee a Retail Team of 1 General Manager, 1 Retail Manager, 6 Supervisors (Key Holders) and 60 Team Members.• Identify top talent within our organization and formulate a succession planning strategy to assist with retention and internal growth.• Achieved the highest MLS Merchandise Per Cap for the 2021 Season.• Recipient of the Levy “Dream Team” Impact Player of the Year Award in December of 2022.• Recipient of the Rank + Rally Manager of the Quarter Recognition Award for Q2 of 2021.

• Responsible for recruiting, on-boarding and development of 2000+ part-time and full-time team members in addition to 60 salaried managers.• Ensured all team members received the proper training and certification within their department guaranteeing compliance with our local municipalities.• Monitored various human resource tasks: recruitment, talent management, training & development, payroll administration, employee relations, benefits and compensation, unemployment claims, union grievances, etc.• Selected as one of five guest speakers for the joint Customer Service R.A.L.L.Y. for both the Chicago Cubs & Levy Restaurants.

• Develop and achieve planned sales ($6 Million), gross margin, profit and shortage goals.• Responsible for the overall financial results of the store, from sales through to efficiencies.• Network, recruit, hire, train and develop store employees and sales associates.• Maintain visual presentation standards.• Implement, execute and follow up on operational and safety policies & procedures.• Plan and execute store specific events to augment the promotional calendar to drive business.• Review business with Retail Director consistently and discuss action plans to drive results. Establish a plan for reversing negative sales trends. Understand and create awareness of the factors to impact sales volume.• Create a friendly and professional environment where high end customer service will be delivered at all times. Ensure customer concerns are addressed and resolved.• Champion a clientele program and motivate the store team to meet guest service goals.• Manage staff by recognizing great performance and addressing performance issues.• Conduct regular meetings with store staff to insure communication is filtered through to team members.• Oversee adequate scheduling to meet operational needs and sales targets.• Executes daily and monthly reporting in a timely manner.

• Completed the CORE (Comprehensive On-Boarding for Retail Excellence) Store Manager Training Program in May of 2016• Responsible for the operations (front end customer service, freight flow, inventory, maintenance, fire/safety codes, security, etc.) of our high volume ($32 Million) location within the Midwest Region.• Ensuring compliance to all guidelines involved with safety, loss prevention and cash handling procedures.• Selected as the On-Boarding Manager in our store to oversee the recruitment and on-boarding process to ensure employees are receiving the proper training necessary to succeed, leading to increased performance and employee retention.• Appointed to the District Credit Card Engagement Captain role to help drive credit card metrics within the district, leading to increased sales, loyal customers and decreased charge fees on our Profit & Loss Statement.• Implementing the “Head Coach” program to ensure employee engagement with customers is top priority.• Developing schedules and monitoring payroll on a daily basis to ensure payroll budgets are adhered to.• Issuing appropriate counseling and disciplinary action to those associates who fail to meet our performance standards.

• Managing the sales performance and profitability of the Team Sports, Golf and Footwear Departments to ensure sales and margin requirements are exceeded.• Implementing the “Head Coach” program to ensure employee engagement with customers is top priority equating to superior customer service.• Analyzing KPI's (Rewards Program, Credit Card Applications, UPT, ATV, Conversion, Audits, etc.) and implementing action plans to drive metrics toward leading the district.• Developing schedules and monitoring payroll on a daily basis to ensure payroll budgets are adhered to, creating an increase in overall profitability.• Upholding company standards for merchandise presentation and ensuring displays and merchandise are visually appealing.• Ensuring compliance to all guidelines involved with safety, loss prevention and cash handling procedures.• Participating in the recruiting, interviewing and hiring for hourly and salaried associates.• Issuing appropriate counseling and disciplinary action to those associates who fail to meet our performance standards.

• Managing the sales performance ($17 Million) and profitability to ensure sales and margin requirements are exceeded.• Implementing the “Head Coach” program to ensure employee engagement with customers is top priority equating to superior customer service.• Analyzing KPI's (Rewards Program, Credit Card Applications, UPT, ATV, Conversion, Audits, etc.) and implementing action plans to drive metrics toward leading the district.• Developing schedules and monitoring payroll on a daily basis to ensure payroll budgets are adhered to, creating an increase in overall profitability.• Training of cashiers and freight flow associates in all applicable policies, procedures and programs.• Auditing of cash controls and freight flow paperwork.• Upholding company standards for merchandise presentation and ensuring displays and merchandise are visually appealing.• Ensuring compliance to all guidelines involved with safety, loss prevention and cash handling procedures.• Participating in the recruiting, interviewing and hiring for hourly and salaried associates.• Issuing appropriate counseling and disciplinary action to those associates who fail to meet our performance standards.

• Drive revenue ($24 Million) and profitability through creating, sustaining and energizing successful customer and employee experiences.• Accountable for implementing defined business group strategies, analyzing business results, creating and communicating effective gap management plans and for managing and developing department leads, allowing them to develop and coach their sales, services and sales support teams to never leave any customer unserved or underserved.• Develop associates into team players via departmental contests (Football Frenzy, Olympic Recognition, etc.) to achieve and exceed daily and monthly revenue and KPI requirements.• Ensure the Sales Supervisors understands, executes and achieves business group strategy, validates behavioral expectations and is held accountable for implementing that strategy.• Ensure supervisors are armed with rigorous training and coaching necessary for a delightful customer shopping experience and an exhilarating employee development experience.• Coach others, giving them immediate feedback on how they’re coaching their team members.• Hold individual monthly reviews with supervisors to help them develop their leadership potential and perform quarterly performance appraisals.• Work in partnership with district leadership selecting talented employees and building on their talent to support business group strategies.

• Manage all daily activities within the apparel department, including selling & service, selecting & developing associates, merchandising, and time/business management.• Analyze Sales Activity and Aged Inventory reports to ensure our store is providing a profitable outcome to our company.• Supervise, train and develop associates (approximately 30-50) to create professional & personal development while delivering a premium consumer experience to drive sales ($6.5 million) and profitability.• Recruit associates who exemplify excellent customer service…consistently building a successful team with top talent.• Lead by example and hold associates accountable to ensure Nike offers a respectful, welcome work environment.• Execute and maintain visual merchandising and selling floor standards through visual standards trainings & visual camps. Conduct product technology training clinics to ensure associates have the proper knowledge to sell confidently.• Communicate promotional event information through setting windows, signage, mannequins, photos to maximize results of each event• Develop sales contests (Gurnee Olympics, Football Frenzy, etc.) to drive key performance indicators while creating a fun atmosphere.

• Ensure that overall sales ($7.5 million) and profitability goals are met through training sales associates, developing sales contests, and making sure the store is compliant with all policies and procedures.• Oversee coverage of selling floor to drive sales and deliver an outstanding shopping experience for our consumers.• Execute the implementation of our Rookie Training Camp and SHINE (Employee Development Program) to all associates to ensure they have the understanding of adidas history, company standards, store operations, and product knowledge that will support them in their everyday job expectations and advance them to the next level.• Evaluate employees’ (approximately 70-80) performance on a day to day basis and schedule performance reviews to help develop associates for future growth. Observe and assess associate behavior and ensure it supports sales and customer service expectations.• Lead by example, setting the right example and having actions that speak louder than words; modeling world class customer service, sales performance, sports-performance product knowledge and a winning attitude.• Ensuring merchandising standards are met (via the company directive) not only for the ease of the consumer, but also ensuring that our store is organized so we can maintain accurate processing and inventory.• Submit service/maintenance requests as needed to ensure the building is functioning 100% to standard.• Perform a bi-annual physical inventory of all product/fixtures within the property to ensure inventory count is accurate.• Monitor equipment and supply needs, placing replenishment orders when necessary (ensuring to stay within the operations budget).• Audit all store operations (safety, security, alarm systems, fire, cash handling, etc.) to ensure associates are complying to standards.

• Provide direct support to National Account Managers with presentation preparation, product samples, Power Point, sell sheets, sales reporting and attending of dealer shows.• Provide additional support to Territory Managers with creation of flyers, sample orders, support material and sales reporting.• Manage the inventory and shipment of all POP support material (banners, catalogs, tablecloths, apparel items, displays).• Coordinate and manage our closeout business and send weekly margin enhancer updates to the field, while creating new product initiatives to help sell-through out closeout/excess product.• Coordinate, plan and attend team sports buying group shows (TAG, ADA, NBS, Sports Inc., etc.) and coaches shows.• Plan and coordinate sales meetings – from selection of the location to meeting preparation, execution and wrap-up.• Coordinate sales programs, contests and product initiatives.• Conduct sales reporting retrieval and communicate sales results/reports to the field.

• Act as a liaison between corporate and account managers by providing support through various capacities such as: PowerPoint presentations, clinic handouts, competitive assortments, brand story / market share information, programs, sales results / reports, advertising information, product images, Photoshop end cap proposals, appropriate product samples, etc.• Plan Sales Meetings from beginning to end, to ensure proper transportation, lodging, meals, outings, and facilities are sufficiently prepared for a well run meeting.• Attend shows and promotional events (Super Bowl, US Open, NCAA Final Four, College World Series, Little League World Series) to support territory / national account managers and offer sales assistance, while promoting the Wilson brand.• Attend Product Traning Clinics to support our National Accounts in educating them on our product technologies(Dick's Sporting Goods, Sports Authority, Sport Chalet, Academy, etc.).• Track / input manager salaries, commissions, and bonus plans.• Gather market data (samples, product assortments, consumer trends, etc.) to work in collaboration with sales and marketing to ensure we are successful against the competition.• Track advertising and market trends to ensure Co-Op budgets are maximized.

• Conduct store visits to Sporting Goods Retailers to check in-stock levels and ensure associates are knowledgeable on Wilson product, thus building a good rapport between Wilson and the Retailer.• Present Clinics / Product Seminars to train retail employees on the specific features and benefits of Wilson Sporting Goods products.• Present Product Lines to accounts alongside Territory Managers & National Account Managers.• Participate at DeMarini Experience Truck Events to help sell and promote baseball and softball equipment, as well as build a rapport between Wilson and the coaches, players and the community.

• Managed and performed miscellaneous clerical and administrative duties utilizing SAP & Microsoft Office.• Assisted territory managers and regional sales managers with their accounts by making sure orders were entered correctly, product shipments were on schedule, and that customers were satisfied.

• Daily supervise and train approximately fifteen associates to ensure quality sales performance and customer service.• Design and manage business plans, departmental sales goals, and standard operating assessment procedure to comply with overall departmental and regional sales goals.• Develop associates into team players via departmental contests to achieve and exceed daily and monthly revenue requirements.• Awarded Best Media Team in the District for top media sales performance, margins, and digital subscription transactions for December 2003, January 2004 and February 2004.• Performed and achieved first place in the Complete Solutions Contest for Media against 49 regional stores in gift card sales and overall media sales margins in December 2003.• Received the Media Achiever’s Award for exceptional sales volume and product add-on revenue in December 2003 as well as Best Warehouse in the District in December 2003.• Received the Top Gun Award for 6 months of sustained excellence in revenue, margin and implementation of standard operating procedure in February 2004.

• Managed and performed miscellaneous clerical and administrative duties utilizing Microsoft Office.• Assisted in various administrative projects relating to residence life (creating flyers, putting together campus mail distributions, etc.).

• Developed monthly programs to enhance residence life: Voter Registration, Group Outings, Volunteering, “How To” Projects• Assisted residents in all aspects of residence life: Dormitory Registration, Campus Information, Counseling, and Course Selection.• Reacted to sensitive situations in a professional / calm manner: fires, fights, drug addiction, abusive relationships, etc.• Responsible for acting as a liaison between security, dean of students and residents.

• Stock shelves with daily freight upon receipt.• Face shelves at the beginning of each shift to reflect premium presentation.• Build planograms and endcaps per corporate directive to showcase featured items and reflect seasonality.• Offer customers a friendly greeting and ensure they are locating everything they are looking for.