Jackie Bruno Email and Phone Number
Jackie Bruno work email
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Jackie Bruno personal email
As a Director of Operations, I have over 5 years of experience in leading, managing, and executing operational projects and initiatives in hyper growth environments. I have a proven track record of delivering high-quality customer service, increasing member satisfaction, and optimizing operational efficiency and performance.I am passionate about creating strong relationships and communities, and empowering service providers and members to achieve their goals. I have a certification in communication skills and I excel at active listening, social networking, and delivering bad news to customers. I have also successfully launched new features, onboarded service providers, negotiated contracts, and decommissioned buildings. I am always looking for new opportunities to learn, grow, and innovate in the customer success and operations field.
Switchyards
View- Website:
- switchyards.com
- Employees:
- 7
-
City ManagerSwitchyards Mar 2024 - PresentCharlotte, North Carolina, United States -
Director Of Operations (Layoff)Dobby Nov 2022 - Sep 2023Charlotte, North Carolina, United States- Managed the CS team with a book of business of over 300 users where we maintained 98% 5-star reviews. - Collaborated with cross-functional teams to develop and execute operational projects, including the launch of the app Self-Invoicing feature-Onboarded over 150 service providers and ensured adherence to company policies and minimum project scope, resulting in 100% compliance and on-time project deliver -
Member Experience & Operations Lead (Layoff)Wework Jun 2021 - Oct 2022Charlotte, North Carolina, United States-Sustained efficient team operations by overseeing projects and delivering updates to management, increasing NPS scores by 20%-Spearheaded operational initiatives which exceeded 87% in building occupancy in 2018-Created strong relationships with members by monitoring requests and holding vendors accountable for all office projects-Coordinated with Facilities and Construction teams to decommission a 45,000 sq. ft. building in the Charlotte market-Negotiated with subcontractors and contractors to ensure timely and cost-effective project completion, saving 10% in project costs-Implemented quality control processes for the Community team by reviewing budgets, COI’s and approving invoices-Provided detailed OpEx reports and executive summaries of financial statements to senior management on a monthly basis -
Member Experience & Operations LeadWework Oct 2018 - Jun 2021New York City Metropolitan Area -
Banquet ManagerNew York Institute Of Technology Apr 2016 - Aug 2018Old Westbury- Managed staff and executed events successfully to ensure they were presented according to the BEO and was the point of contact for the client during the event- Coordinated all events and meetings with the clients and Sales department to create floor plans, décor, itinerary and staffing to coincide with their needs- Managed labor, food and beverage costs to stay within the percentage that was budgeted for while ensuring the continuation and enhancement of services -
Internal Food & Beverage CoordinatorDelaware North Aug 2015 - Jan 2016Charlotte, North Carolina Area- Prepared event orders and supplies for each game day or event- Coordinated delivery orders for each event within the stadium- Coordinated delivery and directed runners for specific assignments- Completed orders and kept inventories of all food and beverage maintained in the warehouse -
Facility Manager And Director Of Softball OperationsFrozen Ropes Training Facility Sep 2012 - Aug 2015Garden City, New York, United States- Ensured optimal performance of day-to-day operations were completed including scheduling, booking events, client management, training, selling memberships and monitoring employees- Provided one-on-one instruction for all ages-Managed and designed all social media and flyers while maintaining the franchise official website-Directed the travel softball program and coached 2 teams
Jackie Bruno Education Details
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Parks, Recreation And Leisure Facilities Management -
Pearl River High School
Frequently Asked Questions about Jackie Bruno
What company does Jackie Bruno work for?
Jackie Bruno works for Switchyards
What is Jackie Bruno's role at the current company?
Jackie Bruno's current role is City Manager @ Switchyards.
What is Jackie Bruno's email address?
Jackie Bruno's email address is ja****@****rds.com
What schools did Jackie Bruno attend?
Jackie Bruno attended State University Of New York Cortland, Pearl River High School.
Who are Jackie Bruno's colleagues?
Jackie Bruno's colleagues are Stephanie Hsu, Jared Erickson, Joybeth Sullivan, Vidyanand ., David Hernandez, Benjamin Yin, Mba, Chfc, Alexia M..
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3cpp.edu, onepeloton.com, csi.cuny.edu
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