Jackie Bruno Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

- Managed the CS team with a book of business of over 300 users where we maintained 98% 5-star reviews. - Collaborated with cross-functional teams to develop and execute operational projects, including the launch of the app Self-Invoicing feature-Onboarded over 150 service providers and ensured adherence to company policies and minimum project scope, resulting in 100% compliance and on-time project deliver

Charlotte, North Carolina, United States

-Sustained efficient team operations by overseeing projects and delivering updates to management, increasing NPS scores by 20%-Spearheaded operational initiatives which exceeded 87% in building occupancy in 2018-Created strong relationships with members by monitoring requests and holding vendors accountable for all office projects-Coordinated with Facilities and Construction teams to decommission a 45,000 sq. ft. building in the Charlotte market-Negotiated with subcontractors and contractors to ensure timely and cost-effective project completion, saving 10% in project costs-Implemented quality control processes for the Community team by reviewing budgets, COI’s and approving invoices-Provided detailed OpEx reports and executive summaries of financial statements to senior management on a monthly basis

New York City Metropolitan Area

Old Westbury

- Managed staff and executed events successfully to ensure they were presented according to the BEO and was the point of contact for the client during the event- Coordinated all events and meetings with the clients and Sales department to create floor plans, décor, itinerary and staffing to coincide with their needs- Managed labor, food and beverage costs to stay within the percentage that was budgeted for while ensuring the continuation and enhancement of services

Charlotte, North Carolina Area

- Prepared event orders and supplies for each game day or event- Coordinated delivery orders for each event within the stadium- Coordinated delivery and directed runners for specific assignments- Completed orders and kept inventories of all food and beverage maintained in the warehouse

Garden City, New York, United States

- Ensured optimal performance of day-to-day operations were completed including scheduling, booking events, client management, training, selling memberships and monitoring employees- Provided one-on-one instruction for all ages-Managed and designed all social media and flyers while maintaining the franchise official website-Directed the travel softball program and coached 2 teams

Bachelor'S Degree, Parks, Recreation And Leisure Facilities Management

Activities and Societies: Collegiate Softball, 3 years Collegiate Softball Assistant Batting Coach, 1 year

Education record

Activities and Societies: Vice President of VAASA, varsity basketball, varsity softball, varsity volleyball All American, 2nd team.