Led end-to-end project coordination, ensuring timely delivery, client satisfaction, and effective team communication. Functioned as primary customer contact.● Implemented project tracking tools using Smartsheet, enabling cross-functional teams to effectively manage resources and measure progress, resulting in timely project delivery.● Prioritized requirements, facilitated weekly meetings, and developed and maintained excellent client relationships by providing regular updates.● Resolved escalated issues promptly, with careful attention to detail and problem-solving skills.● Developed a customer loyalty program that increased sales revenue and improved customer retention by 25%.● Analyzed client feedback to identify common issues, concerns, and suggestions.

Oversaw sales and account activities, offering product advice, resolving inquiries and complaints, overseeing the order process, managing inventory, analyzing lead times, estimating job costs, issuing accurate quotations, and securing new contracts through tender site research.Managed several key accounts.● Advised clients on optimal product use and techniques, enhancing customer knowledge and contributing to repeat business

Directed customer inquiries, processed orders, maintained accurate financial records and coordinated logistics to ensure efficient branch operations and high customer satisfaction. Managed and ran the front end counter and dealt with customer interactions.● Built and maintained customer relationships by providing timely and accurate information in response to inquiries, leading to high customer satisfaction.● Managed an order desk in a busy branch open to the public and contractors, handling incoming orders, upselling products, providing advice, and ensuring the timely completion of projects.

Supervised customer inquiries, processed orders, maintained accurate financial records and coordinated logistics to ensure efficient branch operations and high customer satisfaction.● Built and maintained customer relationships by providing timely and accurate information in response to inquiries, leading to high customer satisfaction.● Administered online portal and order management, ensuring accurate data entry, timely processing of payments, and seamless transactions for inventory management and returns.