Jackie Byrd Mccoy Email and Phone Number

Lead consultant and developer for the Training Development and Customer Service Solutions division.

Managed a inbound Call Center for a Water/Waste Water Utility company that provided 24 hour Customer and Dispatch services for 135 clients and their customers in Texas, Louisiana, Florida and California.

I assisted small businesses and non profits organizations with business solutions (Customer Service and Soft Skills training, implemented quality assurance programs and lead them in the creation of more effective business practices). Developed and implement customized training programs and strategies to raise customer service performance at the frontline and corporate levels.

Managed the training department and the Customer Relations phone Managers. Developed a customer service program that was I delivered in all the Reservation Centers, US Airport Hubs, London, Televiv and Mexico City.