― Provided brief counselling and psychotherapy services to youth and adult individuals to help them achieve mental well-being and their employment-related goals― Practiced collaborative care under the wraparound approach in an interdisciplinary context with the involvement of case managers, employment counsellors, spiritual care practitioners, and other staff to optimize our care for clients― Developed and delivered psychoeducational workshops to generate awareness and wellness among the agency's served populations― Conducted clinical assessments using an integrative approach that addresses an individual's physical, mental, emotional, environmental, familial, and socioeconomic dimensions of health― Carried out back-end duties, which includes the creation and revision of treatment plans, documentation of clinical observations, and other communications with the agency’s clients― Engaged in regular supervision activities in the form of weekly group supervision sessions and monthly individual supervision sessions with other Psychotherapists to promote the quality and effectiveness of clinical services

― Provided psychotherapy to individuals and families using modalities such as Cognitive-Behavioral Therapy, Emotionally-Focused Therapy, Internal Family Systems Therapy, and Solution-Focused therapy― Conducted client assessments using an integrative approach that addresses an individual's the physical, mental, emotional, environmental, familial, and socioeconomic dimensions of health― Carried out back-end duties, which includes the creation and revision of treatment plans, documentation of clinical observations, and other communications with the agency’s clients― Engaged in regular supervision activities in the form of bi-weekly group supervision sessions and individual supervision sessions with other Psychotherapists to maintain and improve clinical practice quality and effectiveness― Participated in periodic team training sessions to enhance clinical knowledge and skills

― Built meaningful relationships with the Junior (Gr. 6-8) and Senior (Gr. 9-12) youth― Led youth worship service and coordinated with musical worship team weekly― Supported volunteer leadership team with long term planning for teaching and events― Prepared for and led Bible studies for Junior and Senior youth― Organized, monitored, and supervised the operation of Friday night youth events― Assisted in the organizing and running intergenerational events― Collaborated and communicated effectively with parents/guardians, and church staff on the development of youth members

― Established meaningful rapport and provided supportive counselling to at-risk-youth community― Referred youth to internal and external resources such as food services, emergency clothing, health care, employment assistance, and etc.― Upheld and promoted organizational policies and rules regarding youth safety― Advocated for the development and well-being of youth program attendees― Applied de-escalation strategies for situations of conflict and tension among youth― Intervened in crisis situations with professionalism and poise― Assessed needs of street-involved youth and modified programs to meet their specific needs― Maintained a sanitary, safe, and welcoming drop-in space― Distributed and packed meals for members of the homeless youth and adult community

― Conducted a survey to evaluate the effectiveness of the services provided by the Community Paramedic-led Clinic (CPLC) within the Scarborough Community― Visited TCHC buildings to engage clients with complex health and social issues― Taught and Structured weekly English classes for HFMHA's clients who face various mental health challenges as part of the Integrated Recovery Program― Provided supportive counselling to clients facing different sources of distress― Created promotional materials and tutorials for virtual programs and technological guides respectively― Recorded and Reported progress notes for clients to be followed-up upon by assigned Case Managers

― Assisted in the planning, organization, delivery and evaluation of recovery programs for clients dealing with mental health challenges― Provided administrative and clerical support to Integrated Recovery and Community Programs, via providing relief support for the drop-in programs, data entry, the creation of promotional materials, coordination of program logistics, and the compiling of evaluation reports― Worked in collaboration with staff and community partners to produce high-quality programs ― Developed and taught ESL classes to program clients― Proficiently used CRMS software to manage client database and write progress/incident reports― Conducted OCAN (3.0) assessments for clients of HFMHA’s services

― Entered vendor invoices into Sage 500 Accounting system, processed cheque and electronic fund transfer payments, and made adjusting entries ― Managed agency payroll activities, confirmed time records, and processed payments― Attended to vendor inquiries with professionalism and technical proficiency ― Carried out ad hoc duties as requested by the Financial Controller ― Performed daily statement reconciliations for 2 associated company bank accounts― Maintained completeness and order of company fiscal year filing records

― Provided customer service to walk-in clients ― Carried out bank reconciliations and aided in the preparation of monthly statements― Maintained records and performed data entry for the brokerage’s active listings ― Made and confirmed appointments for internal and external real estate sales agents ― Recorded entries for the company’s Trust Account Ledger― Collected rent and deposit cheques for rental properties and property sales transactions

― Provided customer service to store patrons with extensive product and promotional knowledge― Maintained and secured a store environment to optimize customer shopping experience ― Restocked and replenished store merchandise on and off the sales floor