Jackie Cook Email and Phone Number

I am a Business Process Improvement leader with a wide breadth of expertise spanning more than 15+ years successfully transforming Employee Engagement and enhancing Business Performance, establishing training and development objectives in line with organizational strategy.I am a skilled collaborator and effective communicator who works effectively across all levels of an organization including executive management, key partners, vendors and clients to drive organizational and individual performance through holistic employee engagement strategy and policies to drive workforce productivity. I design and execute talent management initiatives aligned with business goals to ensure an engaged and high-performing culture.Successful at strategic development, I can manage competing priorities without compromising quality; leading and empowering teams by providing inspirational and positive leadership.My areas of expertise include:● Process Improvements● Training & Talent Development● Customer Success & Retention● Corporate Culture● Team Building & Team Leadership● Learning & Development● Program Development● Market ExpansionMy career highlights include, but not limited to:➢ Implemented Market Summit meetings, uniting all 7 leadership team members across Service Delivery and 6 of 15 Consulting in West Market, creating best practices and process improvements, discussing market trends and opportunities; later implemented to Central and East Markets due to success of first summit.➢ Led team to achieve top performance and brought efficiency through time studies, achieving all team service goals and earning 99% in quality scores, helping reduce overtime hours by 15% per month and earning recognition from executive leadership.➢ Facilitated development of new professional development training program for all 200 Service Delivery staff in two locations, collaborating with learning and development team; currently leading 10-month training program for 5 department leaders to develop leadership skills.I'm always looking to grow my professional network so feel free to request connection here on LinkedIn.