Jackie Cotner Email & Phone Number

• Responsible for all aspects of residential mortgage lender’s closing operations, including training and oversight of closer/funders in multiple closing centers.• Created new process for the closing of residential mortgage assumptions in support of company’s new line of business as a mortgage services provider.• Automated and streamlined processes to achieve greater efficiency and realize labor costs savings.• Implemented electronic collateral process to achieve significant cost reduction by reducing shipping and printing of mortgage documents

Supervised a team of closers/funders and administrative assistants in the closing of residential mortgage loans

Led a team of up to approx. 10 disclosure analysts in the preparation of TRID pre-closing disclosures, including CDs and change of circumstance documentation.

Prepare closing documentation for closing of residential mortgage loan, review and clear closing conditions, and fund loan proceeds.

Assisted Closing Department Manager with day-to-day management of Closing Department including policy and procedure updates, quality control audits, and government loan insuring.

St Charles, Illinois, United States

• Maintained office schedule, including court and filing deadline docket• Managed case files and related documentation• Drafted legal documentation for both litigation, including routine motions and discovery requests and responses, and transactional work, including corporate annual reports and related documentation