Jackie Craddock Email & Phone Number

San Diego, California, United States

Greater San Diego Area

Acquisition of Anite Telecoms by Keysight Technologies- Responsibility for customer support operations for the network emulation product line in the Americas region. - Leadership of a team of Customer Success Engineers and functional management of Application Engineers across several other teams globally.- Cross functional co-ordination with teams such as.

San Diego, California, United States

Led and directed customer support staff and regional operations in the US, Canada, Mexico, and Brazil- Built and managed a strong team of engineers with excellent collaboration, high motivation, and low staff turnover, despite geographical distribution of staff across the region.- Recruited, trained, and mentored new team members and defined training needs.

San Diego, California, United States

Transfer from the UK to the US to establish Anite's San Diego office and build and manage the Americas region customer support team.- Launched customer support operations in the US, working closely with the sales team to deliver pre- and post-sales support to a rapidly growing customer base.- Designed a well-defined escalation process and ensured it was.

Fleet, England, United Kingdom

Starting with a team of 3 engineers and an Excel spreadsheet for tracking issues, I re-worked our processes as the team grew to 25 engineers in 8 different countries. This included implementation of an issue tracking database and building of Anite's first customer support website.

Stuttgart, Baden-Württemberg, Germany

Working for a small software company was a great way to quickly get a lot of experience in many different areas. My key role was building a team to handle customer support and work closely with the partner company providing the hardware platform. It also meant I was speaking German on a daily basis.