Jackie Eberly Email & Phone Number

Lancaster, Pennsylvania Area

As a Customer Service Representative, I process phone and internet orders, quotes, returns, and credits for customers. I answer all customer inquiries, resolve billing issues, and assist with any issues a customer may have with their order.

Lancaster, Pennsylvania Area

My primary responsibilities are to receive shipments, keep track of inventories, coordinate part shipments between offices, and assist with ordering parts through Oracle for the Installation and Service Departments. In addition to my primary responsibilities, I continue to handle customer service issues and act as the back-up receptionist.

Lancaster, Pennsylvania Area

My primary responsibility is to be liaison between the Sales, Install, and Service Departments to resolve customer’s issues in a timely fashion. Other duties include but are not limited to processing cancellation and reinstatement requests, resolving billing and presidential disputes, making collection calls, processing paperwork, relief receptionist, and filing.

Elizabethtown, Pa

As a Customer Service Representative for all of Western Pennsylvania, Virginia and West Virginia, it was my responsibly to schedule warranty service for more than 30 Manufactured Home Dealers. I provided my dealers with the necessary tools they needed to satisfy their customers, such as fully qualified contractors, authorizations to perform warranty repairs, and parts and technical assistance. I was also the Service contact for all of the customers who purchased homes from my dealers. My main objective was to schedule warranty service in a timely fashion so that customers could move into their new homes without problems. I also performed a variety of administrative tasks, such as generating contractor reports, making monthly customer satisfaction calls, and placing weekly follow-up calls to my dealers.As the Order Process Coordinator, it was my responsibility to coordinate between transport companies, the sales team, and dealers to ensure that the houses they ordered were shipped in a timely fashion. I worked with local banks and finance companies to secure financing for each unit built. I processed change orders and construction requests to make sure homes were built to dealer/customer specifications. I processed invoices daily and submitted to the financing agency for payment. I produced a weekly offline schedule which was used by our sales team to communicate delivery dates to our dealers.As Sales Secretary, I answered all incoming lines for the Sales Department, assisted with projects as needed, and performed quality checks on all orders before they were released to production.