Jackie Eley Email & Phone Number

Atlanta, GA, US

• Review and verify Telecom (Wireline & Wireless) and Hosting invoices for correct rates, discrepancies, and location details to the 3rd party TEM Host & Load solution. Working with internal teams and departments to.
• Open and track billing disputes, inquires, MACDs and trouble tickets with Vendors.
• Perform first and final bill reviews plus perform audits to ensure inventory and monthly recurring charges are accurate.
• Manage and track telecom asset inventory. Maintain accurate inventory along with historical information about activities and billing.
• Work closely with Accounts Payables team to ensure payments are processed accordingly and remedy misapplied payments.
• Support internal AP and engineering teams with reporting, vendor needs and general inquiries.

Indianapolis, Indiana, US

• Support and manage day to day operations for clients in accordance with designated SLAs.
• Work closely with clients and vendors to review and analyze their telecom invoices. Full lifecycle invoice processing involving invoice retrieval, entry, audit, disputing of erroneous charges, General Ledger validation.
• Hosts scheduled client calls to review action log, issues, reporting and metrics.
• Develop, implement and document record keeping systems, forms, policies, and procedures related to billing, processing payments, and other accounts payable activities.
• Communicate and coordinate accounting policies, practices, and procedures with department and company managers, vendors, reporting agencies, and clients.
• Identify opportunities for process improvement; work with team members to define and implement best practices.

Indianapolis, Indiana, US

• Provided 24x7 Tier1 technical support and problem resolution for software and web applications to internal and external clients.
• Worked to diagnose and resolve technical issues utilizing technical expertise, product knowledge, troubleshooting methodologies and problem-solving skills.
• Acted as the primary escalation point for support cases and act as the liaison between our development resources and clients.
• Ensured proper and constant communication of status to clients in accordance with SLAs and support agreements.
• Responsible for adhoc reporting and data manipulation via Access Database, TOAD, SQL*Plus, and SQL*Loader
• Financial Analysis and reporting of client’s telecom expenses and monthly accrual reporting

Indianapolis, Indiana, US

• Responsible for being the first line of support for all client questions and issues.
• Resolved all Tier 1 client requests, becoming an expert on the internal telecom expense management tools and provided support and training as needed
• Coordinated and tracked any issues requiring Tier 2 support in order to achieve end-to-end control of issues.
• Gained strong understanding of telecom industry, client expenses, vendor products, and expense management techniques.
• Fostered positive business relationships with both internal and external clients.
• Tools utilized: Access, Excel, Word, Outlook, BillTamer

• Researched current and past due invoices
• Entered new vendors into Oracle 11i Accounts Payable system
• Maintained contact with vendors to insure invoice resolution
• Maintained W-9 and 1099 tax information for all vendors
• Audited new vendor additions for mistakes and discrepancies

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Education record