Jackie Eley Email & Phone Number

Atlanta, Ga, Us

• Review and verify Telecom (Wireline & Wireless) and Hosting invoices for correct rates, discrepancies, and location details to the 3rd party TEM Host & Load solution. Working with internal teams and departments to identify, confirm and/or deny services.• Open and track billing disputes, inquires, MACDs and trouble tickets with Vendors.• Perform first and final bill reviews plus perform audits to ensure inventory and monthly recurring charges are accurate.• Manage and track telecom asset inventory. Maintain accurate inventory along with historical information about activities and billing.• Work closely with Accounts Payables team to ensure payments are processed accordingly and remedy misapplied payments.• Support internal AP and engineering teams with reporting, vendor needs and general inquiries.• Manage vendor portals and help maintain ongoing vendor relationships - support best practices for global vendor portfolio management including contracts, contacts, renewals, inventory, spend and vendor performance.

Indianapolis, Indiana, Us

● Support and manage day to day operations for clients in accordance with designated SLAs. ● Work closely with clients and vendors to review and analyze their telecom invoices. Full lifecycle invoice processing involving invoice retrieval, entry, audit, disputing of erroneous charges, General Ledger validation and AP reporting. ● Hosts scheduled client calls to review action log, issues, reporting and metrics.● Develop, implement and document record keeping systems, forms, policies, and procedures related to billing, processing payments, and other accounts payable activities.● Communicate and coordinate accounting policies, practices, and procedures with department and company managers, vendors, reporting agencies, and clients.● Identify opportunities for process improvement; work with team members to define and implement best practices.● Work with cross functional teams to develop and enforce clear processes and procedures● Coordinate activities of team members engaged in calculating, processing, posting, verifying, and maintaining data associated with managing specific client(s) IT/Telecom billing expenses.● Identify and resolve problems and inconsistencies in procedural operations as they relate to team goals and performance.

Indianapolis, Indiana, Us

● Provided 24x7 Tier1 technical support and problem resolution for software and web applications to internal and external clients. ● Worked to diagnose and resolve technical issues utilizing technical expertise, product knowledge, troubleshooting methodologies and problem-solving skills.● Acted as the primary escalation point for support cases and act as the liaison between our development resources and clients.● Ensured proper and constant communication of status to clients in accordance with SLAs and support agreements.● Responsible for adhoc reporting and data manipulation via Access Database, TOAD, SQL*Plus, and SQL*Loader● Financial Analysis and reporting of client’s telecom expenses and monthly accrual reporting● Trained clients on using the BillTamer telecom billing application and other proprietary software applications.● Utilized Serena Team Track trouble ticketing software

Indianapolis, Indiana, Us

● Responsible for being the first line of support for all client questions and issues.● Resolved all Tier 1 client requests, becoming an expert on the internal telecom expense management tools and provided support and training as needed● Coordinated and tracked any issues requiring Tier 2 support in order to achieve end-to-end control of issues.● Gained strong understanding of telecom industry, client expenses, vendor products, and expense management techniques. ● Fostered positive business relationships with both internal and external clients. ● Tools utilized: Access, Excel, Word, Outlook, BillTamer

● Researched current and past due invoices● Entered new vendors into Oracle 11i Accounts Payable system● Maintained contact with vendors to insure invoice resolution● Maintained W-9 and 1099 tax information for all vendors● Audited new vendor additions for mistakes and discrepancies

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Education record