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Dynamic and results oriented healthcare business professional with over 18 years of success in Business Operations Management and Support. Extensive experience with ASCX12 Standard Electronic Transactions including Claims, Payments, Eligibility Inquiry and Response. In-depth knowledge and understanding of EDI with ability to articulate benefits and achieve optimal revenue cycle objectives while facilitating sound business practices. Extremely organized, conscientious and dependable with the ability to drive growth and performance. Proven leadership ability in building diverse, high-energy, high-performing teams with excellent business process and customer service skills.
Experian Health
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Senior Director Payer ServicesExperian Health Feb 2024 - Present
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Sr. Director Implementation ServicesExperian Health Mar 2021 - Apr 2024
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Sr. Director, Process ExcellenceNthrive May 2017 - Mar 2021 -
Vice President, Us OperationsInmediata Sep 2014 - Apr 2017Responsible for overall daily operational performance, led operations team of 22 associates providing services for multiple lines of business. Provided leadership and directed strategic support to multiple departments, through sales, technical support, customer service and vendor relationships. Developed and implemented short and long-term strategic plans that covered all aspects of operations to support future growth. Daily supervision over all of the operational departments. Enhanced operational effectiveness across all pillars: quality, service, people, growth and finance.
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Avp, Business OperationsTrizetto Provider Solutions Dec 2013 - Sep 2014Greater St. Louis AreaAdvanced through promotion to oversee the strategic, operational, and fiscal leadership to business operations teams. Responsibilities included coordination of business transformation processes relative to compliance with regulatory mandates and improvement of client satisfaction. Utilized business and technical knowledge to recommend process and technical changes and enhancements. Led 3 service delivery support teams with over 140 associates while cross-functionally managing teams by collaborating with division directors and department managers. -
Director Client ServicesTrizetto Provider Solutions Dec 2011 - Dec 2013Greater St. Louis AreaAdvanced through promotion to oversee the daily operations of the service delivery support teams. Member of the M&A team for the integration from Gateway EDI to TriZetto Provider Solutions. Set challenging cross-functional goals that supported the new organizational goals and strategies. Integrated functional strategies, utilizing business expertise to reach financial and operational objectives. Created synergy across business units to expand learning and development opportunities for leaders and associates.
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Manager, Edi Solutions, Project Implementation & Learning/DevelopmentTrizetto Provider Solutions Dec 2009 - Dec 2011Greater St. Louis AreaProvided strategic and operational leadership of the service delivery support teams. Cultivated and maintained strong relationships with vendors and customers while offering new and innovative ideas as well as creating support workflows for new products and services. Collaborated with multiple departments and managers throughout the organization. Subject matter expert on X12 formats, organization programs, policies and procedures. Developed and established the Project Implementation team and applied Accelerated Implementation Methodology with focus on readiness activities for over 13 projects. Participated in the establishment of a project advisory team, process and worked with business case submitters to improve business cases and RIO analysis.
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Supervisor, Helpdesk SupportTrizetto Provider Solutions (Formerly Gatewayedi) Dec 2006 - Dec 2009Greater St. Louis AreaSupervised and managed the overall performance of a team that acted as liaison between clients & software support – monitored and managed all client issues through to resolution. Met with decision makers, systems owners, and end users to conduct interviews and product analysis to gather and define business and user requirements and systems goals, and identify and resolve business systems issues. Analyzed and verified requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards. Improved processes and policies in support of the organization’s mission.
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ManyTrizetto Provider Solutions (Formerly Gatewayedi) Aug 1999 - Dec 2006Held many positions including Account Management and advanced into multiple leadership roles within Gateway EDI.
Jackie Griffin Skills
Jackie Griffin Education Details
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Healthcare
Frequently Asked Questions about Jackie Griffin
What company does Jackie Griffin work for?
Jackie Griffin works for Experian Health
What is Jackie Griffin's role at the current company?
Jackie Griffin's current role is Sr. Director, Payer Services at Experian Health.
What is Jackie Griffin's email address?
Jackie Griffin's email address is jg****@****ata.com
What is Jackie Griffin's direct phone number?
Jackie Griffin's direct phone number is +170493*****
What schools did Jackie Griffin attend?
Jackie Griffin attended Missouri College.
What skills is Jackie Griffin known for?
Jackie Griffin has skills like Sdlc, Process Improvement, Sharepoint, Requirements Analysis, Business Analysis, Issue Resolution Management, Change Management, Thought Leadership, Strategic Leadership, Edi Ansi X12, High Organizational Skills, Business Process.
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Jackie Griffin
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Jackie Griffin
Nashville Metropolitan Area3asurion.com, bellsouth.net, perfettivanmelle.com -
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Jackie Griffin
Rapid Response Director At Georgia Department Of Economic DevelopmentSocial Circle, Ga1georgia.org
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