Jackie Guy Email & Phone Number

Aliso Viejo, Ca, Us

Leading and Supporting 12 offices in NY, NJ, PA, MO, IN, VA, SC, GA,and TX.

Aliso Viejo, Ca, Us

New Hyde Park, Ny, Us

Greenwood Village, Co, Us

Denver, Colorado, Us

Denver, Colorado, Us

Regional Director of Operations (Denver Metro) Direct report to the Chief Executive Officer and Chairman of the Board, with responsibility of the regional operation of the largest market we serve as well as the operational direction of the day to day business of the dental practices in those markets.• Maintained year over year growth to increase profitability in region. Sustaining a 23% increase in annual revenue• Increased profitability in the in my region by 13% since joining the company. The largest increase in the fewest amount of months in company history.• Responsible in the Development of my team resulting in an increase of 20% in case acceptance.• Lead the most successful De Nevo practice start up in company history. Within 9 months of opening practice, revenue increased by 200% and the office is making a 10% profitability margin.• Implemented New Doctor Orientation for the company. Presented as well as designed the format that is now being used quarterly for all new Doctors that join the organization.• Trained team on correct specialty referral system that increased specialty revenue by 23% over last year.• Coached Operations Manager on how to interrupt P & L statements. Trained on what areas are controlled in the office and how to increase profitability while maintaining good Customer Service.• Achieved highest employee and Doctor Retention rate in company.

Tampa, Florida, Us

Regional Vice President (East Florida, Georgia, and Texas)Direct report to the President. and Chief Executive Officer. Responsible for the operation of 39 offices in Florida, Georgia and Texas. Achieved monthly revenue of 3.2 million dollars, or 38.5 million dollars annually. • Opened company’s only De Novo practice. Most successful opening in company history. By month 5, office had EBITDA of 7%. Staffed location with entire staff including Office Manager, General Dentist, Oral Surgeon, Orthodontist and Endodontist.• Responsible for the Development of District Managers in leadership, and strategic planning. Resulting in increase of revenue in Northeast Market by 20%, Southeast Market by 10% and Orlando Market by 7% above previous year.• Strategically planned and implemented an increase of provider days in the market by 25% from previous year. • Strategically added specialty provider days in the market. Added 50% more days from previous year.• Increased specialty revenue by 100% from previous year, by also implementing referral program, which has since been implemented in all markets.• Implemented new training and onboarding procedures for new Dentist joining our organization. With this new onboarding protocol, Dentist turnover has decreased by 40% since the execution of the new program.• Increased Revenue in Texas market from $299,000 per month to $400,000, by implementing new scheduling template, incremental specialty days, and coaching team on treatment presentation.• Implemented scheduling template for Region, which increased Average Patient Transaction (APT) from $195 to $228.• Coached District Managers and Operation Managers on how to interrupt P & L statements. Trained on what areas are controlled in the office and how to increase profitability while maintaining good Customer Service.

Pediatric Dental ConsultantTraveled the country as a Pediatric Dental Consultant. Supported 18 offices through coaching and team building. Consulted with offices at their location for 2 weeks during their enrollment with the consulting services. Followed up with offices for support and maintenance. Offices that were in our program reported an increase in revenue by at least 20%• Team training focusing on Customer Service, performing the Perfect Patient Experience, and the power of teamwork.• Calculated the practices breakeven point and coached Doctor how to effectively drive their business to increase profitability• Coached Doctors on case acceptance • Implemented marketing strategies to maintain a varied payor mix to ensure maximum profit margin.• Defined job descriptions for all team members• Conducted job interviews via phone or at practice for Office Manager, Dental Assistants, and Front Desk Positions• Coached Doctors and Managers on correct way to hold team accountable for their responsibilities.• Provided feedback to offices monthly on way to improve in the areas not meeting goal.

Henderson, Nevada, Us

Multiple Office Manager (Denver CO)Served as Senior Manager for multiple offices in the Denver Metro area. Oversaw an annual budget of $5.5 million with four assistant managers reporting to me daily. • Maintained A/R’s insurance over 90 days at 3%, lowest in the Colorado Region• Assigned to train all new Doctor Graduates on Case Acceptance • Trained all new Operations Managers that joined the Colorado Region during their first 90 days of employment• Offices that I managed had the highest patient retention in the Colorado Region of 38%• Was nominated and won Annual Diamond Award for my position.• Developed specialty referral system that increased specialty in my offices by 15%

Education record

Education record