• Lead, motivate, and encourage frontline ambassadors to pursue excellent customer service• Open and close facilities according to Standards of Practice• Train ambassadors for on the job training and provide supervisor support in a designated area• Reward and discipline ambassadors based on performance• Monitor and maintain stock of facilities• Communicate daily operational issues as needed• Follow up on long term operational needs• Maintain guest ready appearance of facilitiesAdditional Achievements• Created digital organization for ordering, damaging, and transferring apparel for certain facilities• Problem solved solutions to increase efficiency of a newly adopted facility• Created a basis for Standards of Operation for a new position in a newly adopted facility