• Developed and implemented comprehensive strategies in Managed Service billing.• Handled a high volume of monthly invoices across multiple service lines while meeting billing deadlines. • Collaborated with with team leaders to identify invoicing requirements to contribute to an efficient process for the Tech delivery operations team. • Took lead on multiple projects to help standardize department processes such as contracts and managed service billing. • Maintain a shared inbox to ensure requested are handled in a timely manner. • Appointed as a Business Unit Ambassador (Tech) in handling a high volume of opportunities in CRM.

• Managed payments from multiple sources and currencies including checks and direct ACH.• Review aging reports and contact clients in accordance with late payments.• Developed custom macros through excel to accurately prepare customer invoices and issuing payments.• Posted customer payments by recording cash, checks, and credit card transactions on QuickBooks.• Consistently researched and resolved all payment issues that the vendor had.• Took on the role of researching and distributing subpoenas that the office receives in a timely manner.

• Managed the receptionist area which included responding to the telephone, greeting visitors, and deliveries that the company received.• Developed a sense of trust with upset clients while researching and applying problem-solving skills to prevent the client from being upset with another team member. • Served as the first person of contact for all outside vendors needing to gain access to the floor of the company.

• Developed the responsibilities of monitoring and training the employees on the current shift while maintaining a positive work environment for employees and customers.• Developed a goal for the team members each day to increase growth in team members and provided recommendations to address certain critical issues.