Jackie is a uniquely talented business analyst, project manager and subject matter expert in the hospitality technology space. With a vision to strengthening business through innovative solutions that engage the customer and create business efficiencies through systems, integrations and process improvements, Jackie brings real-world experience and pragmatism to identifying your needs, knowledge of global trends and options as well as project delivery experience in selection and delivery of… Show more Jackie is a uniquely talented business analyst, project manager and subject matter expert in the hospitality technology space. With a vision to strengthening business through innovative solutions that engage the customer and create business efficiencies through systems, integrations and process improvements, Jackie brings real-world experience and pragmatism to identifying your needs, knowledge of global trends and options as well as project delivery experience in selection and delivery of technology that is fit for purpose and delivers real benefits for your organisation.Areas of Expertise• Business analysis and requirements determination• Operational reviews and workflow improvements• Identifying efficiencies, automation and revenue optimisation• Planning, implementation and project management for outcomes to budget, scope and on time• System evaluation, introduce alternatives and assist in selection Show less

IT Manager of department of five staff overseeing support of multiple applications, infrastructure and hardware supporting the diverse functions of this five-star resort.Introduction of case management systems for IT supportBudgeting, training, workload management, systems monitoring, time mangement and standards.Maanagement of multiple projects includingIntroduction of Member Swipe system throughout resortRemediation of integrated systems for Hotel. Golf, F&B and Spa

Splitting my time between these two roles, with both primarily focused on enabling hospitality technology

Working on a range of hospitality focused applications, now primarily focused on the planning for the New Zealand International Convention centre and new five star Hotel and implementing the latest technology platforms to integrate to the core business systems

Project management of hardware and software system installations and upgrades Analyst for business processes and software systems for purchase and upgrade Development of bespoke software and assistance with existing applications including Excel, Access, and desktop applicationsDevelopment and delivery of training modules for software and hardware usersSales of custom software and third party systems, marketing of software and services

Designed and developed complete custom retail system, including full integration with third party systems including Greentree accounting system, EFTPOS and peripherals Analysis and implementation of improvements to end to end business processes, reporting, including automatic supplier reordering, demographic capture and reportingActive participant in management of the Group – management conferences, meetings and strategic planningWorkload planning, prioritisation and allocation for… Show more Designed and developed complete custom retail system, including full integration with third party systems including Greentree accounting system, EFTPOS and peripherals Analysis and implementation of improvements to end to end business processes, reporting, including automatic supplier reordering, demographic capture and reportingActive participant in management of the Group – management conferences, meetings and strategic planningWorkload planning, prioritisation and allocation for IT DepartmentManage all IT operations including hardware, software, training, reporting and budgeting Show less

Managed project to migrate data from existing retail system to Counter Intelligence, providing software and hardware supportDeveloped R&B Rental ski rental, ticketing and package program for Outside Sports Primary architect of program structure, system installed June 2002Manage development - co-ordinated design, installation, testing and training

Designed, developed and deployed custom Retail software, manuals and trainingDesign,develop and deployed Ski Rental system using bar code and touch screen technology. Financial and statistical reporting Developed of Microsoft Access database applications; Point of sale, stock control, accounting and financial reporting systems Performed software installation and support, network trouble-shooting and hardware installationPrepared marketing materials for conferences, direct client… Show more Designed, developed and deployed custom Retail software, manuals and trainingDesign,develop and deployed Ski Rental system using bar code and touch screen technology. Financial and statistical reporting Developed of Microsoft Access database applications; Point of sale, stock control, accounting and financial reporting systems Performed software installation and support, network trouble-shooting and hardware installationPrepared marketing materials for conferences, direct client sales and provided manuals and software training Show less

Performed financial analysis and generated reportsProvided of actuarial and technical advice for product design and developmentTrained in Total Quality ManagementDeveloped and tested Policy Illustration programs in Pascal and LOTUSKnowledge of calculation methods for AMP New Zealand insurance products