Manage the daily operations of the office and provide support to attorneys and staff, ensuring efficient case management and compliance with legal standards.-Oversee case files, ensuring timely document preparation and filing, and tracking deadlines.-Assist with drafting, proofreading, and filing legal documents such as pleadings, subpoenas, and trial materials. -Schedule and coordinate client meetings, pretrial conferences, and court filings while organizing trial materials and ensuring exhibits and outlines are prepared and ready for proceedings.-Manage office systems, equipment, and services. Track purchases and expenses, coordinating with the firm administrator on budgeting. -Train and supervise legal assistants, conduct performance feedback, and lead biweekly team meetings to monitor workflow and productivity.-Oversee office information systems, troubleshoot technical issues, and liaise with external IT support. -Ensure adherence to legal and firm policies, tracking deadlines and identifying potential risks.-Coordinate resource management to ensure that attorneys and staff have the materials, tools, and support needed for efficient case handling. -Lead the onboarding process for new hires, ensuring they are familiar with office systems, legal protocols, and administrative procedures.

Led clients through their engagement journey, overseeing strategic project management and proactive problem resolution. Customized solutions to meet evolving client needs, ensuring smooth onboarding and ongoing support.• Planned and executed strategic projects with a focus on client satisfaction and growth.• Primary contact for clients to facilitate smooth onboarding and ongoing support. • Built and nurtured strong client relationships, working with directors and VPs to deliver tailored solutions. • Identified and resolved challenges promptly to maintain project momentum, client satisfaction and success.• Led client training on technology platforms for effective usage. • Maintained clear documentation and communication to track project progress.• Gathered and analyzed client usage data, health scores, and feedback to identify opportunities and potential upsells. • Handled contract negotiations and amendments, ensuring compliance and resolved any contractual issues that would arise.• Organized, assisted and conducted online client workshops, webinars, or training sessions. • Refined and improved the client journey process to enhance client experiences and expedite time-to-value.

Managed multifaceted projects focusing on client satisfaction and successful delivery. Combining elements of project oversight, risk management, and cross-departmental coordination to drive effective solutions and seamless execution. • Led onboarding projects of various complexities, setting clear goals and managing cost, time, and quality.• Tracked project health, assessed risks, and developed contingency plans to address issues and ensure compliance.• Implement and manage scope changes, communicating effectively to minimize disruption.• Facilitated collaborative teamwork across departments to align project goals with organizational objectives.• Streamlined workflows and improved procedures for enhanced project outcomes.• Primary point of contact, providing ongoing support to clients and internal teams throughout the project lifecycle.• Maintained thorough documentation while providing project sponsors with essential updates.• Allocated resources, and team capacity to ensure project milestones are met. • Prepared and presented weekly reports on project health, and department metrics to project sponsors and senior management. • Managed client escalations efficiently, ensuring prompt resolution and maintaining strong client relationships.• Supervised all aspects of project closure to ensure comprehensive completion. Leading post-project reviews to assess performance and outcomes, and capturing lessons learned. Documented insights and feedback to enhance future project strategies and practices.

Optimized textbook procurement and inventory management. Prioritized client requirements, mentored a team, and collaborated with VPs to enhance overall performance and effectiveness. • Streamlined textbook procurement and allocation process, to optimize inventory levels and delivery efficiency. • Launched inventory management strategies to maintain accurate stock levels.• Conducted regular business reviews with senior leadership to identify growth opportunities and develop solutions.• Managed the textbook database, validating accuracy and completeness of records.• Mentored a team of 10 textbook specialists, fostering leadership and improving skills and performance goals.• Championed client needs and aligned inventory practices with overall business objectives.• Developed procedures for efficient textbook handling and distribution, to enhance operational efficiency. • Managed relationships with textbook vendors and suppliers, negotiating contracts and ensuring timely and accurate delivery of products. • Identified potential risks related to inventory and supply chain disruptions, and executing mitigation strategies to minimize impact

Directed all aspects of project execution, including team leadership and development. Partnered with key stakeholders to achieve project success and deliver efficient, high-quality results. • Managed project data, budget, metrics, and timelines, ensuring effective planning and resource allocation. • Ownership of scheduling and resource issues meeting project deadlines. • Identified and communicated project risks; facilitated team communications, and reported progress to leadership. • Developed, trained, and mentored team members, enhancing their skills and performance. • Collaborated with transition teams and key decision-makers to drive project success and implement growth plans. • Led a team of inventory specialists, ensuring smooth project execution and adherence to established processes. • Created and maintained comprehensive project documentation, plans, meeting minutes, and (SOPs). • Verified that projects adhere to relevant regulations, standards, and company policies, conducting audits and reviews as necessary to maintain compliance. • Oversaw project closure activities, including finalizing deliverables, conducting post-project evaluations, and documenting lessons learned.

Managed project planning, workload allocation, and timelines, reporting progress to stakeholdersCollaborated with transition teams to drive project success and identify key decision makersImproved standard operating procedures (SOPs) for store openings and closings through evaluation and amendment processesAnalyzed sales, inventory, and profitability data to develop effective plans, driving revenue growth and operational efficiencyManaged and mentored a team of 18 inventory and allocation specialists

• Development and analysis of sales, inventory and profitability plans• Direct leader for a team of 8• Build and cultivate key relationships within organization

• Sales and inventory data analysis • Sales and Inventory forecasts and goals