Jackie Manning Email and Phone Number
Jackie Manning work email
- Valid
Jackie Manning personal email
A dynamic leader with 22 years in the wireless industry, including expertise in Operations, Project Management, policies and procedures, customer experience, and leadership of diverse, high-impact teams.
Verizon Wireless
View- Website:
- verizon.com
- Employees:
- 97920
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Sr. Manager - Customer Experience And Process ExcellenceVerizon WirelessGilbert, Az, Us
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Sr. Manager - Customer Experience & Process ExcellenceVerizon Wireless Dec 2017 - PresentChandler, ArizonaLead a team of Operations Managers and Consultants to develop and launch processes and initiatives, across the National Customer Service organization, that promote positive customer experiences while driving key business targets.
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National Cs Operations/Project ManagerVerizon Wireless Apr 2017 - Dec 2017Chandler, ArizonaPrimary focus on reviewing and identifying potential risks and mitigation plans for initiatives prior to launch. Manage medium to large projects for National Customer Service organization.
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Associate Director - Executive RelationsVerizon Wireless Apr 2014 - Apr 2017Chandler, ArizonaLed a team of approximately 65 employees, including Analysts, Sr. Analysts, Supervisors and Consultants, that fully resolve executive level customer complaints via government agencies, BBB, and direct emails. Team represents Verizon Wireless in all mediation, arbitration and small claims cases as well. Provided insights and feedback to the business to improve the customer experience and business operations. Instrumental in creation and launch of the National Executive Relations Team, including staffing, department scope, processes, and day-to-day operations.
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Area Cs Operations/Project ManagerVerizon Wireless May 2007 - Apr 2014Chandler, ArizonaLed a team of up to twenty Project Consultants, while simultaneously managing multiple small to large projects for the West Area Customer Service organization. Scope of team and projects ranged from processes and procedures, product launches, department and Center closures and launches, development and maintenance of online employee resources and systems, strategic planning, and ad hoc high level projects for Area Executives.
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Operations Project ConsultantVerizon Wireless Dec 2003 - May 2007Chandler, ArizonaManaged small to large projects related to processes and procedures, billing system conversions, training curriculum, product launches, and ad hoc projects for executives.
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Customer Relations CoordinatorVerizon Wireless Oct 2002 - Dec 2003Tempe, ArizonaHandled customer escalations and call handling guidance for frontline Customer Service Representatives. Provided support and coaching for newly hired employees. Assisted Supervisors with day-to-day responsibilities.
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Customer Service SupervisorVerizon Wireless Jun 2001 - Oct 2002Tempe, ArizonaLed a team of approximately 12-15 frontline Customer Service Representatives to exceed department expectations, and provide an exceptional customer experience. Responsible for hiring, development, coaching, recognition, and employment separations.
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New Hire TrainerVerizon Wireless May 2000 - Jun 2001Tempe, ArizonaTrain, coach, and develop classes of up to 35 newly hired Customer Service employees, on all company policies, processes, systems, and expectations.
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Veterinarian TechnicianOrangewood Animal Hospital Nov 1997 - Jan 1999Phoenix, ArizonaAssist Veterinarian with surgeries, administering of anesthesia, X-rays, blood work/labs, medications, and maintenance of patient files.
Jackie Manning Skills
Jackie Manning Education Details
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General Studies
Frequently Asked Questions about Jackie Manning
What company does Jackie Manning work for?
Jackie Manning works for Verizon Wireless
What is Jackie Manning's role at the current company?
Jackie Manning's current role is Sr. Manager - Customer Experience and Process Excellence.
What is Jackie Manning's email address?
Jackie Manning's email address is ja****@****zon.com
What schools did Jackie Manning attend?
Jackie Manning attended Arizona State University.
What skills is Jackie Manning known for?
Jackie Manning has skills like Management, Customer Experience, Telecommunications, Team Leadership, Customer Service, Project Management, Written Communication, Training, Policies And Procedures Development, Strategic Planning, Consulting, Hiring.
Who are Jackie Manning's colleagues?
Jackie Manning's colleagues are Maria Johnson, Rhaheim Hilliard, Azhar M, Sairam Surapaneni, Lauren Peppers, Chris Lee, Tim Abell.
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Jackie Manning
Kansas City Metropolitan Area3smhco.com, tvh.com, att.net2 913-522XXXXX
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Jackie Manning
Greater Chicago Area5illinois.edu, initiative.com, mediavestusa.com, sparkfoundryww.com, mindshareworld.com2 +1 212-XXXXXXXX
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