Directed operations of the spa and salon; hiring, training, coaching, mentoring, motivating, product research, inventory controls, researching and providing quality and results driven services, five star service training and implementation, budgeting, forecasting, spearheaded on-line spa booking availability via member website, maintain up-to-date understanding of trends in our industry providing new innovative treatments & services to the facility; keeping treatment offering fresh and current. Educate members on spa trends and wellness via monthly club magazine and web page.Served as an intricate part of the planning, design and programming of a new 11,000 sq. ft. spa building hosting 7 treatment rooms, wet areas, wellness salt suite and retail space as well as a spa salon inclusive of 4 hair styling stations, 2 color stations, 6 manicure and 6 pedicure and retail areas. Worked collaboratively with interior design and equipment vendor relationships to put in place a strategic FF&E plan with an $80k+ cost savings under budget.

Opened 48,000 sq. ft facility hosting 30 treatment rooms, spa café, spa and salon with 10 manicure & pedicure stations, state of the art fitness facility, and spa boutique with 70+ spa associates. Oversaw entire spa operation; spa budgeting / forecasting, spa front desk operations, treatments & therapies, salon, retail, membership, fitness, nutrition, wellness programs, marketing, guest relations and all other programs as they relate to spa operations.

Sought out and recruited for position and re-hired by Wyndham International to assist spa director with the redesign & renovation of the new Golden Door Spa in Weston, FL (48,000 sq. ft. facility hosting 30 treatment rooms, spa café, spa salon with 10 manicure & pedicure stations, state of the art fitness facility and spa boutique).Start –up Spa Operations include assisting Spa Director with opening OS&E, FF&E, spa budgeting / forecasting, staffing guidelines, creating standards of operational procedures for all Spa & Beauty Salon departments, selection and creation of treatments & therapies, retail selection, membership, group/meeting Spa Day Packages, spa transient packages, fitness, nutrition, wellness programs, marketing, guest relations and all other programs as they relate to spa. •Oversaw interim spa operations: 4 treatment rooms, full service beauty salon, 16 spa associates, retail, group bookings, spa purchase orders and Spa Paymaster.Opened Red Door Lifestyle as General Manager: 48,000 sq. ft. facility encompassing 30 treatment rooms, full service salon with 10 manicure & pedicure stations, 6 hair styling stations, state of the art fitness facility, spa café and spa boutique. Responsible for the entire spa operation: spa budgeting / forecasting, spa front desk operations, treatments & therapies, salon, retail, membership, fitness, nutrition, wellness programs, marketing, guest relations and all other programs as they relate to spa operations.

Oversaw spa operation: (30,000 sq ft facility, 27 treatment rooms, 80+ spa associates) Spa Budgeting / Forecasting, Hiring and Training, Pay Master, Spa Front Desk Operations, Treatments & Therapies, Retail, Membership, Fitness, Guest Relations and all other programs as they relate to spa operations.Upon hire; Evaluated and successfully achieved bringing the retail inventory of $185,000+ from a 78% cost of sales to 54%-56% cost of sales by creating computerized worksheets to maintain better recording of items.

Oversaw entire spa operation: (30,000 sq ft facility, 54 treatment areas, 80+ spa associates) Spa Budgeting / Forecasting, Spa Front Desk operations, Treatments & Therapies, Beauty Salon, Retail, Membership, Fitness, Nutrition, Wellness Programs, Marketing, Guest Relations and all other programs as they relate to spa operations. Awarded Recognition as “Employee of the Month” and “Manager of the Quarter” on several occasions during my tenure