Jackie M. Email & Phone Number

United States

New York, Ny, Us

Drive operations by coordinating with cross-functional Harness team consisting of Product Owner, Engineering, Security, Architect, Support Desk, Customer Success Directors and Harness vendor and ensuring we meet deadlines. Identify risks to deadline and escalate as needed. Foster collaboration across cross-functional teams to drive results and efficiently resolve blockers and issuesEngage with senior management and other stakeholders to report on project status and propose adjustments as necessary to meet business objectives with Jira, Tableau, and Confluence; analyze data on builds and deployments to track adoption and business metrics.Manage multiple projects from compliance, communication and marketing, as well as general program management projects to progress the product forward in its roadmap.Creates communications to users through email and Public Teams channel to provide updates on new enhancements or noncompliance on the CICD platform.Use Customer Experience Skills and interact with users to receive feedback on their CICD experience and answer FAQs or questions on product communicationsPlans and executes Harness user demos and proactively creates and delivers communications to users on feature enhancements, bugs, or prod issues.Change owner for the Harness program and hosts the Change Advisory Board to reduce risks to customers with each release; creates weekly SNOW ticket for releases and track completion.

New York, Ny, Us

Scrum Master for the AWM Cloud team and Architecture and Engineering team. Ran scrum meetings and removed blockers for team.Closed 11 Audit Action Plans by working cross-functionally with technical experts, security managers, and audit; 5 x Technical Developer Audit Action Plans around peer reviews, mandatory tests, and deployment authorization (another secondary peer review), 3 x Data Protection Audit Action Plans regarding encrypting data to mitigate risks within AWM's Tech Environment and prepare for our future 2023 Q4 Audit, and 3 x Architecture Governance and Documentation Action Plans to resolve AWM’s Architecture gaps. From Oct 2022 to March 2023, planned and executed a global AWM Tech Specialist Program (TSP) to train 35 x future tech leaders in JPM; identified mentors, presenters, generated meeting invites with agenda, surveys for feedback, and scheduled TSP learning sessions across Asia, Europe, and North America. June 2023 - October 2023 ran CICD Friction Point initiative and bi-weekly meetings with CICD Champions and CICD Product Owners to improve existing CICD platform for AWM Line of Business. Self-starter: Self-taught Tableau on Desktop and Tableau Server. Generated a dashboard in July 2023 focusing on AWM Tech’s top three initiatives revolving around data center migration and unsupported tech lifecycle products that was used by 20 program managers and tech consultants to reach our 2023 year end goal. Received user feedback and conducted quality assurance prior to publishing with technical directors and consultants.

Kista, Stockholm, Se

Product Management + Project Management; enhanced tools and platforms to drive changes for Warehouse and Inventory across Supply Americas. Diligently communicated and documented business requirements to developers and end users for a ticketing system (BMC's My Support and Services and Case Management Tool), a tracking platform developed to manage inventory location, and Tableau dashboards to meet internal customer requirements to aid daily operations. Created roadmaps and timelines for short to long-term projects. Conducted efficient weekly or bi-weekly meeting based on project needs and requirements to ensure business and developers were in sync, stories were prioritized, and addressed any roadblocks.Project managed and motivated supply teams to move customer supply to a new warehouse, physically and administratively in SAP. Project saved organization $50k.

Mclean, Va, Us

Conducted four primary functions: product strategy development, product analysis or business intelligence, product operations and improvement, and customer service, support and training.Product Strategy Development - develop long-term plan and presentations for one platform to increase engagement, user/Team Member activity, and retention. Product Analysis - generate monthly and quarterly presentations to provide insights on two platforms, its trends, and recommendations to improve performance and value proposition for Team Members/customers.Product Operations and Improvement - based on approved recommendations/plan, execute and monitor to increase Team Member experience and platform performance. Additionally, maintain platforms by conducting keep-lights-on (KLO) activities and develop team continuity or wiki files. Customer Service, Support, and Training - develop job aids, answer emails, proactively provide support, and conduct webinars to assist Team Members on how to best utilize platforms for a great user experience.

Tysons, Virginia, Us

Conducted market research on mobile personal emergency devices to understand market and inform stakeholders of market trends. Tracked and informed cross-functional stakeholders on status of third-party device and integration.Improved installation guide with Alarm.com Design’s Studio and Product Marketing for an upcoming product launch.Wrote high-level documentation and created mock-ups on Confluence with additional tools like Powerpoint, Figma, or Marvel to inform stakeholders on tasks and resources required to prioritize effort.

Philadelphia, Pa, Us

Software Developer (Contractor) for Comcast's Video team. Improved delivery of large video files for digital consumption by Comcast customers and syndications.Coordinated with Architect and Operations for dev team to resolve bugs (issues) in stories (tasks). Self-starter; created newcomer’s checklist, acronym wiki page, and monthly release calendar to assist the video organization with routine and daily operations.

Fort Liberty, Nc, Us

Arlington, Virginia, Us

Held eight leadership and management positions as an intelligence manager. Seven of eight positions were manager roles with teams up to 120-members under my care. Developed short-term (6-week) and long-term (one-year) training plan to prepare unit for future deployments. • Most challenging position (2012-2013)— Company Commander or Senior Manager at Fort Campbell, KY; planned and monitored yearly, quarterly, and daily operations and training strategy for 120-members and cross-functional teams consisting of Human Resources, Intelligence, Operations, Logistics, and IT members. • Most rewarding position (2009-2011)—Company Executive Officer or Project Manager in Afghanistan; conducted short-term and quarterly logistical plans in order to resupply 18 cross-functional teams spread across eight different locations with necessary equipment to maintain operations by coordinating with air and ground organizations.

Master'S Degree, Business Administration And Management, General

Strategic Studies Fellows Program

Bachelors, Sociology

Java Full Stack Development Program