Jackie Modder Email & Phone Number

Canada

Burnaby, British Columbia, Canada

Responsible for the project planning and coordinating of Implementation Services consisting of hardware and software Installations, EMV deployment, Training, Database Building and Live Support of new system sales and upgrades – relating to all Direct/Premier customer sales➢ Act as the corporate liaison for customers during the implementations process and.

Vancouver, BC

Start Date: December 1, 2015Last Working Date: March 16, 2016A 9-1-1 emergency services operator plays a crucial role in emergency response:➢ Answering Calls: Operators receive emergency calls and gather critical information.➢ Information Gathering: They collect details such as the nature of the emergency and location.➢ Assessing Urgency: Operators.

8585 Baxter Place, Burnaby, BC V5A 4V7

➢ Take ownership of cases assigned by the Escalation Services Specialist Lead and Solutions Centre Manager.➢ Proactively identify sites becoming frequent callers through reporting and take ownership of these cases.➢ Take inbound calls from Resellers and act as a single point of contact for Resellers, System Engineers (SEs), and Corporate contacts.➢.

8585 Baxter Place, Burnaby, BC V5A 4V7

➢ Responsible for providing client support and technical issue resolution via email and telephone.➢ Analyze problems, answer questions about and provide training on Squirrel products.➢ Make basic customizations (configuration) based on customer needs.➢ Provide regular updates to customers on open support issues.➢ Identify, test, and reports any bugs or.

2980 Virtual Way, Vancouver, BC V5M 4X3

Responsible for managing outbound calls, with a focus on calling customers that have rated their recent Bell Mobility experience as poor:➢ Assess clients’ accounts make quick, innovative decisions and ultimately resolve any of the outstanding issues as highlighted by these customers.➢ Treat and de-escalate irate client’s situations to ensure client.

2980 Virtual Way, Vancouver, BC V5M 4X3

➢ Primarily responsible for monitoring and evaluating agent’s calls.➢ Also responsible for documenting findings from assessing client interactions and providing immediate performance feedback to the Team Leader and my immediate Team Leader.➢ Maintain up to date product knowledge by staying on top of all communications, ensure that system, process and.

2980 Virtual Way, Vancouver, BC V5M 4X3

In addition to responsibilities of the Quality Assurance Analyst role as detailed above:➢ Working directly with the agent’s and their respective Team Leader by identifying coaching opportunities and providing constructive feedback to improve on his/her individual performance.➢ Creating and maintaining a personalized, measurable agent performance growth.

2980 Virtual Way, Vancouver, BC V5M 4X3

➢ Providing assistance and feedback to newly hired, out of classroom agent`s.➢ Taking escalations when necessary and providing additional coaching to agent`s for performance improvement.➢ Reporting to the Floorwalker Team Leader to discuss and integrate performance improvement coaching strategies to the agent`s.➢ Communicating effectively with the other.

2980 Virtual Way, Vancouver, BC V5M 4X3

Surrey, BC

➢ Engage with customers to assess their print and copy needs, including document creation, large-format printing, and marketing materials.➢ Provide expert advice on product choices, paper types, finishing options, and design recommendations.➢ Recommend tailored print solutions based on customer requirements. This includes business cards, brochures.