Jackie Nelson Email & Phone Number

Greater Minneapolis-St. Paul Area

• Interact with 3 Product Owners on an daily basis to manage product backlog and sprint activities across 4 concurrent value streams for 6 developers; one value stream is refactoring the system into micro services• Improved team morale by leading team-building activities, fostering open communication, and promoting a culture of continuous improvement• Guided the development team to transition from a state of working through a backlog of only P1 bugs to delivering consistent functionality to help support important business functions & revenue opportuties• Established and maintain a working relationship between the business and development team• Ensure blockers are resolved to ensure continuous software deployments both internal to the team and with other development teams• Organize and facilitate all Agile Ceremonies including daily stand up, sprint planning, and sprint retrospectives• Assist with translating business and technical needs into requirements for software development to resolve business problems

Minnesota, United States

• Gather, analyze, and translate business and technical needs into requirements for software development to resolve business problems• Document current and future state for user interfaces and data flow• Write test cases and perform the following testing: functional, positive/negative path, acceptance, and regression• Facilitate various team meetings including agile ceremonies stand up and sprint planning• Effectively build relationships with the development team, business, and internal IT teams to deliver value

• Performed mobile testing on iPhone 6 applications. Identified, documented, and reported bugs • Executed website usability testing on Windows 8.1• Attempted to duplicate reported defects and documented findings

Minneapolis, Mn

• Served as the primary contact for 1-4 people per store to gather requirements on problems which included website design, data, leads, and technical website issues. Researched each problem, determined the solution and implemented or oversaw the implementation of the solution while keeping business goals in mind• Effectively communicated problems with management, business partners, IT, and vendors• Lead and collaborated on several projects including website usability, search engine optimization, and monthly Internet sales reports resulting in better website design, enhanced search results, and monthly Internet sales figures per store• Maintained approximately 35 websites hosted by 3 different vendors including maintaining car data, content, specials, and forms• Designed and implemented all testing standards for new software implementations and performed functional and regression testing• Worked directly with business partners to teach software functionality and to resolve technical issues• Effectively communicated issues with management while recommending solutions to the problems• Partnered with multiple vendors to determine data issues and determined the resolution• Researched new and existing software to support business requirements • Developed and executed monthly reports, found and resolved data inconsistencies, and answered questions for management• Instructed multiple interns and guided them through various projects

Minneapolis, Mn

• Primary liaison between business partners and IT for full project life cycle from project definition to implementation including business requirements gathering, design, and test scenarios for in-house developed software• Maintained project schedule to ensure delivery dates were met while having open communication with business partners, IT, and management through regularly scheduled status meetings• Developed and performed the execution of test cases and strategically prioritized issues• Worked directly with DBA team to determine data sources and to resolve data issues• Primary liaison between vendor, internal IT groups, and business users. Worked with IT to have the environment created to support the software. Collaborated with IT and the vendor during the software installation. Coordinated with both the business users and vendor to resolve issues• Participated in a usability lab where the navigation and usability of an intranet site by users was observed. Worked with IT team to determine resolutions and new design ideas for issues discovered during the process

Certified Scrummaster

Bachelor Of Business Administration (B.B.A.), Management Information Systems, General, Minor: Management, Certificate Of Advanced Business Communication

Activities and Societies: Beta Upsilon Sigma, Beta Upsilon Sigma Executive Board multiple semesters