Jackie Ramey Email & Phone Number

Monclova, Oh, Us

Holland, Ohio, United States

Holland, Ohio, United States

- Set up new hoopla customers to integrate our system with their ILS across the United States, Canada, Australia, and New Zealand - Review the setting options with customers to ensure their policies and privacy standards are met- Conduct annual reviews of over 6,000 customers’ ILS setups to identify any potential issues and ensure settings are still up to the libraries’ standards- Provide expertise for each ILS to assist with creation of manuals and FAQ documents for both internal teammates and external customers- Troubleshoot and resolve library authentication issues within 24 hours- Develop proper workflows for setup of accounts to ensure consistency and accuracy for the customer- Work with management and developers on enhancing our product and internal workflows

Holland, Ohio, United States

- Set up new hoopla customers to integrate our system with their ILS across the United States, Canada, Australia, and New Zealand - Review the setting options with customers to ensure their policies and privacy standards are met- Conduct annual reviews of over 6,000 customers’ ILS setups to identify any potential issues and ensure settings are still up to the libraries’ standards- Provide expertise for each ILS to assist with creation of manuals and FAQ documents for both internal teammates and external customers- Troubleshoot and resolve library authentication issues within 24 hours- Develop proper workflows for setup of accounts to ensure consistency and accuracy for the customer

- Increased libraries’ monthly budget caps by a total of over $180,000 in the first 3 quarters of 2020- Recognized as one of the top 3 coordinators in 10 out of 17 months- Supported a territory of over 200 libraries across the United States- Presented reports and usage analytics to customers and used them to develop solutions to maintain their annual budgets of up to over $1.5 million- Onboarded and trained new customers on the hoopla app, reporting dashboard, and resources page- Created accounts and invoices in the invoice and account management software, SAP- Contacted customers proactively to identify needs or concerns and maintained a record of them and the solutions in Salesforce, a customer relationship management database- Consulted customers on digital strategy and marketing plans- Communicated with a team of more than 20 to discover common issues and protocol enhancements, consult on each other’s projects, and inform account executives of concerns, initiatives, and trends

Monclova, Ohio, United States

-Manage social media pages to promote and bring awareness to the nonprofit-Plan fundraising events-Ensure organization is compliant with state and federal guidelines

Toledo, Ohio Area

- Maintained over 430 client listings, completing monthly and quarterly audits to ensure pricing, amenities, and photos were up to date- Assisted in managing customers’ social media channels- Trained new clients on products and services- Scheduled and handled photoshoots of clients’ properties

Maumee, Oh

- Managed client relationships by coordinating appointments and ensuring paperwork was up to date- Sold skincare products and memberships to gain return customers

Columbus, Ohio Area

- Described menu items to customers or suggested products that might appeal to them- Prepared and served beverages and food- Sanitized work areas, equipment, and utensils

Toledo, Ohio Area

- Analyzed survey responses on customer demographics to better target customers’ interests - Evaluated the company website for spelling errors, broken links, and incorrect descriptions

- Promoted around campus and talked to potential residents- Signed leases and collected required paperwork- Filed and organized paperwork

Lima, Ohio Area

- Called prospects to promote the company and encouraged students to live there- Signed leases and collected the required paperwork for 120 residents- Organized events for students

- Encouraged students to join and come to events- Filled out paperwork for social events- Planned fundraisers and activities

Lima, Ohio Area

- Helped students understand course materials- Prepared students for Ohio Graduation Test- Guided students through solving problems on assignments

Perrysburg, Ohio

- Scanned purchases and handled payment- Bagged groceries and transferred them to customer's cars- Greeted customers as they entered the store

- Stocked products on shelves in alphabetic order- Pulled customers orders for processing- Prepared purchases for shipment

Bachelor Of Science, Business Administration; Marketing

Bachelor Of Science In Business Adminstration, Marketing