Soroptimist is a global non-profit committed to helping women and girls pursue their dreams of becoming independent, strong, and economically stable women. Many of the women and girls we support have faced immense challenges, from poverty to teen pregnancy, domestic violence, and addiction. Our goal is to assist them in achieving their education and career goals by leading programs that financially and emotionally support them, as well as help build their character. Ultimately, we support them in taking control of their own lives so they can pursue their dreams of economic stability and pride in who they are.I co-chaired the yearly Soroptimist Raleigh fundraising event titled "PuzzleMania," which included budget planning, building and rolling out our new sponsorship packages, and managing the various subcommittees (ie. Venue, Event Registration, Supply Procurement, Marketing & Promotions, and Event Day task lists and assignments).

Sherweb is a cloud services provider that works with organizations to help them choose the right products and optimize day-to-day operations. I worked in the IT Helpdesk Division (formerly its own company called Global Mentoring Solutions or GMS), which outsourced IT Helpdesk support to MSPs across the globe. My specific role was to work with Directors of IT Support at the critical MSP clients. This was a client-facing role, one which involved high stress, and required critical problem-solving skills, internal and strategic team collaboration, while always applying a data-driven mindset. My role was to de-escalate contentious conversations with Directors of IT Service Delivery who were unhappy with the service, resulting in retention for the largest accounts. I cultivated client trust, built transparency, and strengthened relationships.I proactively identified accounts with decreased service usage and decisively took action to prevent churn. Maintained continuous discernment of client performance levels including financials, KPIs, and human capital management. Excelled at identifying account growth and upsell opportunities by engaging with clients to understand end-user concerns, quality complaints, and striving for best-in-class client experience.

Esme Learning was a global start-up Educational Technology company that partnered with top-tiered universities to offer 6-week, executive courses conducted on an AI-enabled platform. Partnerships included the University of Oxford, the University of Cambridge, MIT, and the Imperial College Business School of London. The courses offered were in Blockchain, FinTech, AI, Cyber Security, Digital Disruption, HealthTech, Climate Change Innovation, and other quickly-evolving business sectors. The university faculty members taught the courses, while Esme provided the instructional design and the innovative AI-based platform by which the learning took place. Esme Learning has since closed its doors.My role was to provide sales consulting and expertise around Esme’s proprietary AI platform as well as the program curriculum and course structure. My clients were potential learners who were interested in advancing their careers, incorporating AI into their workflow, launching startups, or gaining the most current, actionable knowledge within high-demand business sectors. Multiple learner phone calls/emails per day resulted in sales conversions. Additionally, I collaborated internally to provide learner feedback to multiple departments.

Junipero Serra is a Catholic College Preparatory High School for boys. I worked there as a Program Director and as a teacher.Directed the all-student, graduation-mandated Community Service Program. Established relationships with over 100 non-profit organizations throughout SF Bay Area; encouraged volunteerism and social action by connecting students to orgs. Select achievements include researching, managing, and operationalizing the deployment of the first two Community Service SaaS databases for school-wide use. Comprehensively organized/managed the school’s largest annual Service Fair.Orchestrated up to 10 school-wide philanthropic/social justice programs every year, including recruiting students into focus groups to lead/represent each program’s mission. This included organizing the largest student social action philanthropy in school history, for four years.Taught and managed the Yearbook Design class; Developed student skills in art, design, photography, journalism, and marketing. Achievements include: - Presented 25 awards for quality and excellence from the SF/Peninsula High School Journalism Press Club. -Successfully piloted the first yearbook in the SF Bay Area to include augmented reality technology via a smartphone app. -Managed a $50k yearly budget and taught students to sell ads, resulting in $22k yearly revenue back to the school. -Successfully converted the Yearbook Design elective course into a University of California prerequisite Art course, commanding stronger academic recognition by College Admissions.Co-directed year-long esteemed student leadership mentoring program.Led educational service-learning trips to impoverished urban areas and farming communities.Directed Green Club fundraisers, educating and impassioning students on environmental issues.

Taught Junior and Sophomore English Lit courses, educating students in text analysis and writing skills.Taught and managed the Yearbook Design class; Developed student skills in art/design, photography, journalism, and marketing.

Mill Creek Academy is an after-school academic enrichment program.I instructed 7th and 8th-grade writing composition, literary analysis, and response to poetry classes to students over multiple 12-session seasons (Fall, Spring, Summer); focused on learning to write articulately.

De La Salle is a Catholic college preparatory high school for boys. I worked there part-time for one year.Managed the yearbook design and journalism class for 9th-12th graders; mentored leaders and taught writing/design.

Foothill is a public High School based in Pleasanton, CA.Taught literature to two freshman English classes; focused on text analysis and writing communications.

Twelvefold Media (Formerly BuzzLogic) was a social media influencer technology aggregator turned advertising media company. They had a unique algorithm that measured who the influencers were in the blogosphere so that companies could target those influencers.Managed up to 50 agencies via client relationships, resulting in sales renewals and increased revenue.Built, executed, and led social media training webinars via web and video conference technology, educating clients on new trends in social media.

InterCall, now owned by Intrado (formerly West Corp) was a leading provider of high-quality audio, web, and video conferencing solutions. I was the team lead responsible for sales and increased market share of large enterprise accounts. I Increased product usage within companies by up to 60% over four years. I trained customers 2-5 times per day on newly sold products via one-hour web and video conference technology.

Akamai Technologies is a Cloud Computing, Security, and Content Delivery Network.Managed a base of approximately 20-30 accounts in the Silicon Valley and San Francisco regions, increasing account revenue by 50%. Selected to jump-start Account Management services in NYC.

Oracle is a comprehensive computer software company.Marketed and recruited new hires into sales training classes through various direct marketing vehicles. Trained sales new hires virtually on corporate resources available to them. Planned and collaboratively executed a 350-person prospect Oracle conference, closing $50M in software sales.