Jackie Singleton Email & Phone Number

London, England, United Kingdom

• Ensuring compensation structures and incentive schemes helping the business meet its strategic objectives within budgetary constraints;• Managing end of year salary review process. Advising directors and CEO on salary levels and presenting the CEO and HRD with a cost and calibration across the business and at a department level;• Working directly with the US compensation committee on devising, communicating and assessing the annual senior management bonus scheme and presenting schemes to the CEO and HRD for approval;• Responsible for the submission and narrative of the Company’s annual Gender Pay Gap report. Offering insights to the Directors and Senior Managers raising awareness of crucial issues and incorporating actions into the Equality, Diversity and Inclusion strategy. Working with business leaders on significant interventions to reduce the pay gap. • Managing and continuously improving the benefit offering (e.g. supplier arrangements, processes, access to & quality of information, value for money, new options, regulatory requirements);• Operating robust and effective HR systems, processes and controls while ensuring compliance for regulatory obligations;• Efficiently and adequately meeting the information and operational HR needs of the senior leadership team, managers and employees;• Driving, supporting and facilitating national “Great Place” initiatives (Fair Deal, Wellbeing) based on results of the annual employee survey; • Providing advice and support concerning complex ER issues such as grievance and disciplinary appeals, equal pay claims and negotiation of settlement agreements; • Undertaking due-diligence of potential acquisitions;• Providing and analysing all employee data for the annual employee survey process and any additional ad-hoc surveys throughout the year.

London, United Kingdom

• Interpretation and implementation of business and HR strategy plans, including change management and leading on organisational development initiatives;• Reported to the business MI/HR metrics, to allow continuous monitoring of critical employment data to align with the HR and business strategy;• Assisted the HR Director and operational managers to effectively manage risk and vulnerabilities around all employment and staffing issues;• Provided excellent advice and guidance to managers on the interpretation of employment legislation and HR practice, including areas not limited to disciplinary, grievance and absence;• Advised in the resolution of grievance and disciplinary matters and employee relations at all levels, including representation and case management at Employment Tribunals;• Control of the HR system and processes to ensure compliance with legislative requirements and best practice;• Ensure accurate transfer of payroll details from HR to Finance within strict deadlines;• Manage and review the recruitment and selection of staff to agreed standards, including the design of selection methods/techniques to be used at assessment centres or interviews;• Identified, created and delivered critical interventions to ensure continuous development of people including performance appraisal and training;• Worked with the HR Director to ensure effective talent management, and succession plans within the business over a 3 – 5-year strategy;• Co-ordinated key internal HR communication across the company;• Management and leadership of the HR team including department processes and internal SLAs; • Supported the Training & Development Manager in the provision of practical training and development initiatives;• Continually reviewed current policies, working practices and procedures and align changes to meet the business plan and current legislation where necessary

London, United Kingdom

•Development of Personnel team ensuring that Company policies and procedures are followed;•Line management responsibility for team of 5 employees;•Attending and participation in Divisional Operations and Junior Operations Executive meetings;•Responsibility for the completion for the contract harmonisation/TUPE project;•Management of complex disciplinary and grievance cases;•Preparation and liaison with Company Solicitors for preparation of tribunal cases;•Staff budget management for two significant business groups, achieved end of year position group 1 at 3% and group 2 at 10% under spend to budget;•Management of PSL for Recruitment Agencies ensuring that quality hires are achieved and cost is within budget;•Overall HR responsibility for circa 1050 staff;•In addition, responsibilities as per below.

• Provided proposals to Senior Management to assist in Company strategy, i.e. bonus schemes and performance;• Provided essential advice, support and guidance to all multi-site, field and office-based employees;• Supported and guided managers in performance management practices and up-skilling where needed;• Acted as an advisor in the resolution of grievance and disciplinary matters and employee relations; • Advised and guided managers on maternity, paternity, parental and flexible working; • Provided advice and guidance to managers on long and short-term sickness absence; • Provided information and support for TUPE, redundancy and reorganisations; • Developed and delivered training to large groups or on a one-to-one basis on a wide range of topics;• Planned and drove recruitment cycle for office and site vacancies, sourcing the best quality candidates in the most cost-effective and timely manner;• Line management responsibility for Personnel and Training Assistant, including annual PDRs and performance management;• Production and review of monthly management reports inc. headcount statistics and KPIs;• Reviewed actual employee costs against budget and made recommendations for future spend.