Manage sales and account management activities for15 key travel agency accounts in the Central United States that generate $250M in revenue. • Developed and executed growth strategies; tracked and monitored performance; and analyzed areas of opportunity.• Liaised with customers through a time of great change and uncertainty through clear, transparent, and timely communication, empathetic listening, and accountability.• Rolled out new program and attain 100% execution and implementation rate. Produced the highest NDC performance in Central Division.

Managed sales and account management in the Chicagoland area. Maintained and developed existing corporate relationships. Directed key corporate accounts that generate over $40 million in annual sales revenue. Successfully retain 100% of customer portfolio.• Prepared sales presentations, product education seminars, RFPs, negotiated agreements, implemented contracts for corporate accounts to consistently rank in the top 10 performers among peers.• Acted as primary account liaison in the coordination of local, national, and global consolidation.• Developed corporate business plans and quarterly reviews focused on achieving desired performance results.• Analyzed industry reports to create appropriate incentive programs to ensure strong account performance, particularly around Online Booking Solution (SaaS) adoption support.• Became a trusted advisor to each procurement liaison during the customer relationship