Jackie Wahome, Customer Experience Trainer Email and Phone Number
Adept Customer Experience Expert with an illustrious career spanning over 16 years of national & international experience both at strategic and operational levels.Jackie is a Customer Experience, Sales, Leadership Corporate Trainer and Consultant. She is the Co-founder of Customer Centric Kenya, a consultancy and training firm that focuses on the acquisition, sharpening and application of key customer service and leadership skills. In consultancy, the goal is to offer key strategies for implementing and evaluating customer service tools and systems. The foundational goal is to design, implement and evaluate service quality interventions that help businesses make more and retain more customers through unrivalled customer experience. She seeks to ensure that excellent customer service is delivered through the 3P’s of professionalism, patience and a ‘people-first’ attitude with the goal of making every corporate I partner with customer centric. She is an expert in communication and training with a healthy blend of clients’ portfolio having trained frontline and management teams in different organizations operating in diverse industries. These include; • Pfizer (East Africa & West Africa)• ECU Worldwide - Kenya• KK Security• Madison Investment Managers• Basco Paints (Duracoat)• Safari Park Hotel & Casino• AMG Realtors• CRDB Bank - Burundi• Purple Dot International• Kentex Cargo• Agakhan Academy Mombasa• Aquantuo Ltd• Western Cosmetics• GM Medical• Joshy Bookshop• iProcure Ltd• Mache Hardware• SparePap Ltd• Capital Finishes Hardware• Titan Impex• Jamex Express• Mhenga • Elegant Trends Kenya• Oral Care KenyaHer academic and professional backgrounds are well aligned with her career aspirations. She holds a Master’s degree in Strategic Management and a Bachelor’s degree in International Business Administration both from the United States International University. She also has background and experience in Digital Marketing. With our help, you will expand the customer base, increase your sales and discover new ways to overcome customer service obstacles. We are thrilled at the prospect of bringing my training and expertise to your organization. To Book or Get More Information on Training write to us: jackie@customercentric.co.ke info@customercentric.co.ke Tel: 0720842723To Stay Current With The Latest Customer Service Insights, News, Trends and Predictions, Join her Newsletter. → GO HERE: https://www.linkedin.com/newsletters/6917811470386794496/
Customer Centric Kenya
View- Website:
- customercentric.co.ke
- Employees:
- 5
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Founder And Lead TrainerCustomer Centric KenyaNairobi County, Kenya
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Founder & Lead TrainerCustomer Centric Kenya Jan 2021 - PresentNairobi, KenyaIn-depth Customer Service TrainingCustomer Experience TrainingConsulting on Customer Success Business StrategiesCoaching on Personal BrandingPersonal & Business Etiquette Coaching
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Manager, Customer Service & OperationsPoapay Kenya Ltd Sep 2010 - Jan 2023Nairobio Managing general office administration tasks including human resourceo Creating schedules to ensure adequate and efficient staffing at all timeso Reporting staff hours to the Payroll department and respond to inquirieso Recruiting, interviewing, hiring, and training retail sales staff as requiredo Advising Store Manager on staffing needs and personnel issueso Facilitating clear communication between staff o Motivating staff and maintain a positive work environmento Preparing, maintaining and submitting reports on daily, weekly and monthly basis to the stakeholders and relevant government authoritieso Providing daily verification of teller transactions, balanced accounts, and liaised with the management accountant for preparations of financial reportso Identifying opportunities for expanding the business and maximizing revenueo Customer relationship management, ensuring customers get good services from all payout outlets
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Head - Customer ServiceDyer & Blair Investment Bank May 2009 - Sep 2010o Supervised customer care staff both at the front and back officeo Re-engineered and implementation of new processeso Handled clients’ queries and managing their processes to ensure efficiencyo Ensured timely execution of customer mandates and instructionso Recruited and trained new staff memberso Attracted potential customers by answering product and service questions; suggesting information about other products and services o Opened customer accounts by recording account information o Maintained customer records by updating account informationo Resolved product or service problems by clarifying the customer's complainto Determined the cause of the problem, selected and explained the best solution to solve the problemo Expedited correction or adjustment; following up to ensure resolution o Maintained financial accounts by processing customer adjustments -
Investment PlannerDyer & Blair Investment Bank May 2007 - May 2009o Attended to client queries and resolving complaints to maintain a good relationshipo Head of the online department which dealt mainly with diasporas clientso Provided financial advice to clients, both local and international, according to their requirements and risk profileo Reviewed performance of client portfolioso Active involvement in market strategic meetingso Processed client stock orders and informing them of transactions made on their behalfo Execution of all central depository system (CDS) related tasks
Jackie Wahome, Customer Experience Trainer Education Details
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Strategic Management
Frequently Asked Questions about Jackie Wahome, Customer Experience Trainer
What company does Jackie Wahome, Customer Experience Trainer work for?
Jackie Wahome, Customer Experience Trainer works for Customer Centric Kenya
What is Jackie Wahome, Customer Experience Trainer's role at the current company?
Jackie Wahome, Customer Experience Trainer's current role is Founder and Lead Trainer.
What schools did Jackie Wahome, Customer Experience Trainer attend?
Jackie Wahome, Customer Experience Trainer attended United States International University, United States International University.
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