Overseeing environmental, societal and governance sustainability strategies into business services and operations ensuring positive outcomes for people, places and nature. Responsibilities include submission of our annual EcoVadis assessments (Gold in 2024), collation of data for our carbon emissions calculations, our CDP submission, and work on key ESG topics such as I&D, WEEE and GHG Inventory mapping.

Managing the telematics fittings process as part of Bristol's Clean Air Zone initiative; working directly with individuals and businesses, responding to queries, managing data, and defining processes.

Overseeing the organisation, delivery and attendance of 600 guests at 4 simultaneous events for a UK based charity supporting and empowering adults with learning disabilities to live the best life possible.

Supporting the City Councils provision of a safe, inclusive and responsible events programme through administrative, financial and analytical functions resulting in:* coordination of the regular SAG for events with key BCC departments and external stakeholders such as the police and ambulance service* development of the 2023 events calendar through liaising with potential event managers* provision of guidance to new and returning event organisers on the processes and paperwork required to ensure compliant submission of event management plans*mystery shopping feedback on live events, checking H&S, the customer experience and delivery of the proposed event plan*detailed investigation of complaints relating to a range of events across the city, providing feedback to senior leadership and responding directly to complainants * payment of monies owed

• Design, cost and implementation of complex travel itineraries in southern Africa for clients on a range of budgets, with different needs, interests including backpackers, special interest groups and school expeditions• Customer Relationship Management with local, regional and global partners including World Challenge, Explore Worldwide and university groups from US, UK and Canada• Management and development of the business operations in Eswatini and Komatipoort, South Africa of a successful Destination Management Company, including finance, resources and HR matters• Logistics management ensuring the successful transportation of clients on over 450 routes regionally per year• General Manager of Bushfire Festival official campsite for 3500+ campers for 4 consecutive years• Recruitment, development and management of a dual location team fluctuating from 11 to 60+ staff throughout the year• Representation of the company at international, regional and local events

. Ensuring the quality and sustainability of over 150 international volunteer and internship placements, managing the production and development of informative documentation for internal and external use through liaison with over 40 international partner organisations and site visits. Developing new volunteering and internship products to keep ahead of competition in line with market needs and demands, ensuring industry ethics and best practice are followed supported by our recent nomination for GoAbroad Innovation Awards for Innovation in Sustainability . Investigating, monitoring and implementing comprehensive internal and external procedures and standards for use by the Kaya team, our participants and business partners. International volunteer relationship management through attending fairs, online chat and overseeing feedback monitoring and complaint resolution. Financial management, including the annual pricing of international placements and payment of invoices. Training and development of the Kaya team in 4 global sub-offices in international development, safety, destination and placement priorities. Producing blogs, marketing materials, items for social media and award applications (British Youth Travel Awards Best Volunteering Organisation 2014 and silver medalist in 2013 2015)

• Strengthened the capacity of 8 JWOC staff and 27 teachers through the design and delivery of theoretical and practical teacher training workshops, teaching observations and mentoring• Selected high school students for inclusion in the JWOC University Scholarship Program•Improved the quality of the Free Classes Project for 600+ students through attendance monitoring, teacher development and the production of sustainable resources• Managed and coordinated the participation of international volunteers and wealthy donor visits (up to 24 people at a time) in JWOC activities• Reviewed, designed and implemented a vocational sewing course, Sewing for Livelihoods • Developed and implemented a comprehensive Under 8’s Program increasing participation by 300% • Implemented an extensive Child Protection procedure, trained staff and assumed overall responsibility as the organizations Child Protection Officer in line with local and global standards

•Planned and delivered interactive and interesting pre-intermediate to advanced level English lessons for teenagers from all over the world•Assisted colleagues in running participative and interesting evening activities for 150 teenagers**(I worked for Embassy for 3 consecutive summers including 2012)**

• Participated in the allocation of school supplies and sponsorship for child victims of HIV• Assisted with market research and business training for a sustainable livelihoods venture• Attended community meetings discussing needs relating to HIV//AIDS in Gulu, northern Uganda. • Conducted research with 100 men and 4 organizations into male participation in local HIV services • Actively participated in medical outreach and community drug distribution sessions

• Investigated the well-being of 447 grandmothers using field based research in rural Uganda • Taught in a rural community school, using highly participative activities and lessons taking into account the different needs and abilities of children aged 4-13 years• Arranged funding, organized and participated in a mobile clinic for 240 grandmothers, analyzed and reported findings and made recommendations regarding future needs and activities to improve their living conditions and futures

• Enabled, through discussion, games, music and demonstrations students to acquire and practice new vocabulary in a friendly but constructive learning environment by developing a fun-filled curriculum for second language children aged 3-6 years• Produced tri-annual reports for parents regarding children’s progress against development goals* Ran and developed teaching plans for interactive and dynamic summer school programs for children aged 2- 6 years

• Introduced an ESL program for primary aged children at an international private primary school* Assisted with preparing, running and resourcing activities for children aged 2 -4 years old

• Planned, delivered and produced classes and exams in listening and speaking skills in English for Thai students (teenagers and disabled adults) to equip them with more options for employment• Assisted with the care and provision of activities for orphans, blind and deaf children and the elderly• Recorded the development progress of orphans for prospective parents and the organization

Systems Tester and Business Assurance Test Co-ordinator; (1999/2002)• Co-coordinated the production of pensions test documents and plans for Millennium Testing • Acted as a lead test contact on a £20,000,000 development project, liaised with internal and external Customers • Acquired business and technical knowledge, using a network of technical experts when necessaryCustomer Service Team Manager; (1998/1999)• Achieved exceptional contractually agreed service levels in the administration of financial products for a payments team• Reviewed staff performance and development; gave formal and informal feedback to ensure that overall motivation and staff morale were maintained, as well as assisting with career goals• Monitored and audited processes and procedures in conjunction with internal and external bodies to ensure that company and customer driven quality and productivity levels were met and exceeded.

Customer Service Team Manager; (1996/1998)• Achieved exceptional contractually agreed service levels in the administration of financial products 2 different teams• Reviewed staff performance and development; gave formal and informal feedback to ensure that overall motivation and staff morale were maintained, as well as assisting with career goals• Monitored and audited processes and procedures in conjunction with internal and external bodies to ensure that company and customer driven quality and productivity levels were met and exceeded.* Handled customer queries including complaints on the telephone and in writing in line with company standardsTraining and Development Officer; (1993/1996)• Designed and delivered numerous legislative, product and generic training sessions • Identified and recommended training needs and solutions for 4 diverse business teams • Reviewed, adapted and implemented new company wide performance management principles• Provided technical and compliance training to a 60 strong sales team and support staffOther administrative and project roles (1987-1993)