Jackie Weber Email & Phone Number

As Professional Development Manager, I am well-versed in leading and training high-performing three different teams and full/part-time customer success managers and ensuring delivery of high-quality professional learning opportunities to customers and compliance with set regulations; tracking their KPIs, having one-on-one meetings to boost productivity and performance. I seamlessly execute new phases of the implementation task list for Customer Success to confirm customer satisfaction and retention. I conduct a needs analysis to create plans for employees and customers. I establish a curriculum and activities for 1st professional services boot camp for new hires. I engage with cross-functional departments and ensure the fulfillment of customers' needs and expectations.Furthermore, I manage significant challenges associated with numerous projects, as well as to conduct training and deliver exceptional support to a group of consulting professionals in all solutions and confirm delivery of face-to-face and virtual professional learning opportunities to partner districts.Key Contributions in this tenure include:• Honored Services Innovator of the Year Award.• Identified potential risks and mitigation strategies through the establishment of the risk management plan.• Enhanced CSMs jobs, increased retention rates, and cross-sell thorough content creation for customer success organization.• Scaled service delivery and built a collaborative network of current partners by successfully launching the first Educator Dream Team of Certified Master Instructors.• Improved C-SAT surveys for new hires by devising and deploying innovative hire onboarding processes, materials, and certification programs for the Customer Success organization.

In my role as Customer Success Manager, I provided account management to 385 accounts and supervised personnel through phases of implementation. I determined appropriate services needed for successful implementation by supporting RFPs. I streamline functions related to recruitment, onboarding, training, performance appraisal, and retention. I established implementation plans for various web-based solutions. Designed multiple documentation to aid with the implementation and use of solutions. I nurtured and fortified relationships with sales partners and ensured customer satisfaction with the implementation of solutions. I expedite exceptional expertise as a member of the services advisory committee.Key Contributions in this tenure include:• Honored with Top Consultant 2020 Award.• Increased revenue in liaison with the sales organization and RVP.• Established and sustained highly-empathic long-term relationships with customers by creating virtual and blended learning programs.

Frankfort, Indiana, United States

Brownsburg, Indiana, United States

Frankfort, In

Bachelor Of Arts (B.A.), Special Education And Teaching

Advanced Graduate Certificate, Project Management

Educational Specialist, Educational Leadership And Administration, General

Master Of Education (Med)

Education record