Responsible for the growth and development of EPT’s dedicated Resources Business Unit, providing specialised support and services for the unique needs of the mining, oil and gas industries.

Responsible for business operations management of all back office functions, including resource management, maintenance scheduling, client asset management, workflow management, finance and reporting, procurement and logistics, compliance, human resources and staff management. Leading and directing team members to achieve goals and exceed customer expectations. Development and management of scheduled maintenance planner to ensure efficient and consistent servicing of all customer assets. Management of all planning, work assignments and projects for the technicians. Updating of business systems to increase efficiency and reporting, project managing system upgrades from inception to close-out, implementing change management strategies to ensure smooth transition; providing staff training and ongoing support. Management of works to achieve key sales invoice targets. Controlling costs through streamlining of procurement and logistics; monitoring finance to ensure cash flow and revenue. Key Achievements:* 2015 – Initially conducted analysis of all business areas and structure; implemented documented procedures and policies for several key business areas to streamline activities and provide accountability across the business.* 2015 – Successfully managed implementation and transition to simPRO CRM/Database system to deliver a more streamlined and efficient sales, maintenance scheduling and purchasing system.* 2015 – Successfully coordinated the implementation of NECA HSEQ Management System providing EPT with a system certified to QHSE Code: 2013 and aligned with AS/NZS 4801: 2001 – OHS Management Systems* 2018 – Successfully project managed the transition from NECA HSEQ to ISO Accreditation across 3 international standards: - ISO 9001:2015 Quality Management System - ISO 14001:2015 Environmental Management System - ISO 45001:2018 Occupational Health & Safety Management System

Responsible for the business operations and general management of both companies. Leading and directing team members, resourcing, induction, performance evaluation and management, training, verifying competence, and attaining team engagement to achieve goals and exceed customer expectations. Ensuring excellent customer service through feedback analysis, follow-up and issue resolution to maintain business credibility. Developing budgets and analysis, controlling costs through streamlining of procurement and logistics; monitoring sales and finance to ensure cash flow and revenue. Building relationships with clients through demonstrated business capability, marketing and sales promotions.Managing events from inception to delivery; assisting clients with venue selection, catering and facilities. Procuring equipment and stock, negotiating prices and managing venue logistics. Developing operating procedures, policies, procedures, processes and standard templates. Ensuring compliance to FoodSafe, Work Safe and all statutory requirements through auditing and reporting. Updating business systems, project managing system upgrades, implementing change strategies to ensure smooth transition; providing staff training and support. Developing and managing the development, upgrade and Go Live of company’s websites. Managing tender responses including developing and delivering responses and clarifying information.Key Achievements:* Conducted analysis of expenses, costs and resources, making significant changes resulting in revenue turnaround from net loss to net profit in first 12 months.* Successfully managed the transition of manual, outsourced accounts and payroll to fully integrated system resulting in enhanced access to financial information, reporting and lodgements.* Managed the customised development, implementation and Go Live of CRM System, successfully delivering streamlined quoting, booking and ordering systems.

Responsible for the management of administration functions including finance and human resources, office facilities and client/project resource requirements. Managing team including recruiting, interviewing, selecting and induction; ensuring training, competence and active engagement in achieving common goals and objectives according to KPIs. Providing coaching and support for operating procedures, systems and best practice; developing procedures and templates and business process improvements to enhance efficiency and productivity. Managing company-wide client and project resource requirements and ensuring placement of qualified staff according to project scope. Managing change through effective communications to staff ensuring smooth transition. Providing executive assistance to Directors including diary management, screening and re-directing of correspondence and calls, arranging national and international travel and processing expense claims.Maintaining professional business relationships; managing client expectations, resolving issues, ensuring close-out to achieve customer satisfaction. Managing and coordinating events, identifying venues, facilities and coordinating activities. Maintaining and updating knowledge of Company products and services to provide best client solutions; sharing new information with colleagues and team to ensure consistent communications and enhanced sales opportunities. Managing and maintaining office consumables, equipment and systems; liaising with suppliers for stock ordering, equipment maintenance and repair. Developing and implementing occupational health and safety procedures and systems to ensure safety of self, colleagues and customers according to legislative requirements and Company directives.Key Achievements:* Successfully turned around the office management function, developing and implementing procedures and best practice resulting in structure improvements and efficiencies.

Responsible for the coordination of administration functions, executive support to Directors and Managers and liaising and reporting with external government bodies prior to, during and following the Commonwealth Games. Managing daily security arrangements throughout the Games Village site including full security accreditation checks for all personnel, daily spot police checks on visitors; accreditation and provision of village access permits for vehicles. Maintaining business relationships with key personnel including government officials, Victoria Police Department and other government bodies.Developing and monitoring all administrative and financial functions and controls through the implementation of procedures and processes based on best practice. Maintaining smooth running of administrative functions including finance, human resources and administration, monitoring team performance, providing feedback and promoting a team environment, engaging team to work together to achieve common goals and objectives. Managing of office facilities and equipment, procurement in conjunction with external suppliers, negotiating best price and delivery options; arranging maintenance and repair of office systems and machinery to minimise downtime. Overseeing of travel and accommodation bookings to ensure cost control compliance and appropriate approvals according to policies and procedures. Maintaining relationships and managing the accounts of key suppliers and contractors to ensure delivery of quality service and standards. Providing executive level support to Project Director and Site Manager including diary scheduling ensuring best use of time, re-directing of correspondence and mail, responding to requests for information. Coordinating monthly government reporting and meetings including collating information, developing agenda items, minute taking and ensuring close out of actions according to action plan.

Responsible for the provision of Personal Assistant duties to the General Manager and Administration Coordinator for the Melbourne Branch. Responsible for all administrative functions of the Crisis Management Division including finance, administration, asset management, human resources, building maintenance issues, company travel arrangements and bookings, procurement and maintenance of office equipment and supplies. Initiating of contract start-up including budget creation, procedures, flowcharts, standards template letters and forms, position descriptions and client service standards.Providing of monthly financial reports, budgets and variance analysis, client invoicing and reconciliations. Liaising with internal and external clients at all levels. Implementing and training of branch staff for Emergency Control and Fire Warden duties, setting up and structuring First Aid and Workplace Health and Safety teams. Coordinating of projects and claims administration. Accredited Treasure Security Clearance – Highly Protected Level.

As Client Service Coordinator, responsible for the restructure of operations in Head Office, New South Wales, restructuring of job roles, documenting position descriptions and retraining of staff. Maintaining and management relationships with agencies and clients. Developing and implementing of salary package marketing and promotions. Coordination of client services including contract administration for new and existing clients. Event management coordination for 350+ delegates including venue, facilities and catering requirements. Maintaining and ensuring the smooth running of payroll, invoice processing units and call centres. Developing and implementing of training and coordination policies and procedures.As State Office Manager in Melbourne and Assistant Operations Manager in Sydney responsible for the establishing of a new office in Melbourne. Developing and managing relationships with Victoria agencies and clients. Developing salary package marketing and promotions including presentations to potential new clients; developing, implementing and monitoring salary packaging systems. Managing state office and reporting of financial information. Recruiting and training of staff. Supervising daily operations of business functions including payroll, invoicing processing units and call centres. Developing, designing and administration of Corporate website. Liaising with internal and external clients at all levels.Initially as Payroll Administrator / Account Manager responsible for consulting with agencies and clients. Conducting accounts payable and receivable, credit control and payroll activities. Providing customer service including receipting and resolving of issues and queries. Coordinating and delivering staff training.