Jackie Chen Email & Phone Number

Cambridge, Ma, Us

Experimented, built, and fine-tuned Python models using natural language processing (NLP), clustering methods, and time-series forecasting to identify recurring issues in incident notes affecting technical health of software assets.Conducted literature review and internal studies on best practices in Software Asset Management (SAM) and use of AI technology in IT management to support research project direction to improve business' digital strategy.Designed user interface on PowerBI to display and communicate over 300 recurring software issues affecting business’s R&D digital portfolio, as identified by machine learning models.Tested ticket clustering machine learning models and conducted user testing to validate and improve product.Documented product processes and specifications, including technical design and requirements, system maintenance procedures, and deployment recommendations. Submitted master’s thesis detailing research and development work.

Chicago, Il

Executed financial data migration development work and project management activities for Oracle Cloud implementation project at internationally-recognized research hospital as part of $750 million hospital acquisition and modernization project.Led cross-functional meetings (including system integrator partners, client functional lead, client analysts, conversion programmers) to collect requirements and generate design specifications documents for data conversions.Programmed data conversion programs for transforming legacy data following requirements specs, SQL data pipelines for extracting and processing legacy data, and QA reports for aiding reviews of transformation results.Managed project activities and scheduling using Microsoft Project for test cycles and cutover, ensuring on-time delivery and adherence to budget constraints. Ensured over 500 data conversion activities were completed within 72-hour cutover window.Performed data analysis on data systems to understand data structures and identify opportunities to enrich data quality.Led product demonstrations and Q&A sessions with prospective clients, effectively addressing client concerns and showcasing value propositions that aligned with their business objectives.Estimated resources needed for activities for work contracts and change requests submissions.Trained 20+ new consultants on programming tools and provided mentorship as part of mentorship program.

Urbana-Champaign, Illinois Area

Developed technology management strategy for senior living homeInvestigated market entry strategies for medical device startupConducted primary and secondary research to develop sustainable and scalable workflow for a biotechnology company

Urbana

Developed imaging tools for surgeons using Microsoft Hololens and machine learning, such as overlaying MRI scans over a patient’s body to help identify anatomical parts in MRI imageCombined augmented reality and facial recognition to streamline process for physicians to access patient informationWrote proposals to obtain funding for research projects and presented work at various conferences

Served as student representative for the Department of Bioengineering with duties including greeting guests, providing guidance to potential students, and helping prepare for bioengineering-related events.

Instructed and guided class of 20 freshmen on habits and skills of successful college studentDesigned presentations and interactive activities to effectively convey course material

Round Lake, Illinois

Evaluated risks associated with product change and planned future studies to assess safety of product lineTested expansion of intravenous bags to new forms of drugs to improve marketability of product and to respond to a competitor’s product predicted to cause $24 million loss in annual sales of Baxter’s productCommunicated results of testing to other functional groups including marketing and clinical team

Urbana-Champaign, Illinois Area

Developed an application in Unity that viewed 3-D models based on patient-specific MRI scans to aid physicians and patients in understanding anatomical parts. The goal was to create a tool for patients so that they can make educated decisions on their health and for physicians to use in preoperative planning.Communicated with doctors to assess the clinical need and viability of the project.Conducted business analysis to determine viability of product and created a business model for our product.

Pohang, Gyeongsangbuk-Do, Korea

Led and instructed group of intermediate English speakers and improved English speaking proficiency of students.Conducted a comprehensive literature review on smart contact lenses.

Master Of Business Administration - Mba

Master Of Science - Ms, Electrical Engineering And Computer Science

Bachelor’S Degree, Bioengineering And Biomedical Engineering

Activities and Societies: Engineering Outreach Society Biomedical Engineering Society National Organization for Business and Engineering.

High School

Activities and Societies: Mu Alpha Theta, National Honors Society, Water Polo (Captain), Swimming (Captain)