Jacqueline Burk Email & Phone Number

Baxter, Tn, Us

Remote

Remote

Remote

Sanford, Florida, United States

Supervised the provision of assistance to person(s) served in order to promote their physical, social, and psychological well-being. Monitor and ensures staff follows agency procedures to promote optimum safety practices to provide a safe environment. Monitor and ensures staff completes all documentation as required to ensure quality services. Prepare and post schedules in a timely manner, and efficiently utilizes staff. Prepare meals, medical appointments, activity schedules etc. Provide… Show more Supervised the provision of assistance to person(s) served in order to promote their physical, social, and psychological well-being. Monitor and ensures staff follows agency procedures to promote optimum safety practices to provide a safe environment. Monitor and ensures staff completes all documentation as required to ensure quality services. Prepare and post schedules in a timely manner, and efficiently utilizes staff. Prepare meals, medical appointments, activity schedules etc. Provide supervision and care to residents. Hire and complete onboarding with new staff. Show less

Deland, Florida, United States

* Actively and consistently support all efforts to simplify and enhance the Enterprise client experience.* Responsible to provide inbound and outbound technical support to Enterprise clients on supported network technologies including Fiber Internet Access, Ethernet, Hosted Voice, Enterprise Trunking, Managed Services, Enterprise TV, and Complex Coax services.* Respond to incoming customer issues that are reported via phone, trouble ticket, email, and/or client portals in a manner which… Show more * Actively and consistently support all efforts to simplify and enhance the Enterprise client experience.* Responsible to provide inbound and outbound technical support to Enterprise clients on supported network technologies including Fiber Internet Access, Ethernet, Hosted Voice, Enterprise Trunking, Managed Services, Enterprise TV, and Complex Coax services.* Respond to incoming customer issues that are reported via phone, trouble ticket, email, and/or client portals in a manner which meets high quality, productivity and other performance standards.* Handle client escalations, providing clients with timely updates and analyzing root cause of escalations in order to drive process improvement.* Document complex technical issues via the appropriate ticketing system in a clear and concise manner and initiate fix actions to resolve the issue or coordinate with internal and external fix agencies stakeholders.* Responsible for escalation of client issues as necessary to appropriate teams including, but not limited to the Enterprise NOC, Core NOC, Engineering and/or other fix agencies and tracking escalated issues to resolution.* Provide clients with timely updates on service-impacting events through resolution* Responsible for understanding and providing direction and assistance with troubleshooting complex technical support incidents, including WAN/LAN environment issues, Fiber technologies, Voice technologies, understanding of large corporate hardware and software environments, etc.* Assist in maintaining accurate customer database information for all relevant tools/systems.* Perform other duties as requested by leadership Show less