Supporting the Inside Sales team to spread awareness about real-time safety and compliance solutions with a focus on inpatient mental health, substance recovery, detox, residential settings, emergency and med-surg service lines.

Spreading awareness about real-time safety and compliance solutions, designed to prioritize and transform patient care across several service lines: Behavioral Healthcare, Substance Recovery, Residential, Emergency Departments, Eating Disorder Treatment, Med-Surg.

As a design consultant, I am involved in many aspects of the daily operations from client sales and follow up to maintaining the showroom. I partner with vendors to ensure that we have the best selection for fabrications, furniture and accessories for our clients. I work closely with the clients and the lead designer to ensure we achieve the client's overall design.

In the role as Retail Sales and Stylist for Nordstrom, I expanded my product knowledge and gainedexperience in a department with non-seasonal sales and a higher revenue potential. Realigned skills to become a denim fit specialist. This resulted in quadrupled personal sales in 2018 andincreased sales by 74% in 2019 from the previous year and guaranteed consistent sales growth bydeveloping new customer relationships daily in addition to following through with customerrequests and orders. Developed an understanding of my client’s styles, needs, and lifestyles in order to become a trusted expert for their wardrobing needs. Completed multiple in-home styling appointments to refine a client’s wardrobe and add items when needed. Received customer referrals on a regular basis for appointments with their friends, family members, and colleagues. Assisted with merchandising, markdowns when needed, and maintaining the department to meet company standards. Continued to assist with re-ticketing and inventory adjustments when needed to ensure inventory accuracy.

In the role as Department Manager for Nordstrom, I recruited, hired, trained, developed andmotivated the team to help them achieve their goals. Exceeded personal goals while emphasizing the importance of delivering high quality customer service daily. Developed a business plan to exceed company goals that also enabled the team to work together to meet their individual goals. Actively sold to customers on the floor to maintain and develop customer relationships and lead by example. Partnered with the merchant team to ensure that we had the right merchandise at the right time for our customers. Created retail displays to highlight particular products and drive sales according to corporate strategy.

In the role as Assistant Department manager for Nordstrom, I hired, trained, developed andmotivated the team to help them achieve their goals. Assisted the department manager in achieving department volume and productivity goals by developing and executing a business plan. Ensured the team was delivering outstanding customer service by teaching, coaching andleading by example. Met merchandising and presentation standards while providing customers with compelling merchandising statements. Maintained accurate inventory management to achieve shrinkage goals. Built lasting relationships with new customers and maintained existing customer relationships. Organized schedules, workflows and shift coverage to meet expected business demands.

In the role as Retail Sales Associate for Nordstrom, I achieved sales goals consistently. Provided honest and constructive feedback to customers to ensure the best fit and style for their needs.Established rapport with customers and built lasting relationships. Assisted with the department by merchandising, restocking, markdowns, and maintaining visual merchandising standards.Completed the Future Nordstrom Leaders Management Program in August 2014.

Reviewed sales reports and surveys on a daily basis to set daily and quarterly goals.Provided excellent customer service to enhance customer satisfaction and maintain customer loyalty while processing transactions correctly.Increased sales by suggesting products that will help customers achieve their financial goals.Protected customer privacy and information.Prevented store losses using awareness, attention to detail and integrity.

Provided customer service for Washington and Idaho personal and business account holders while navigating multiple databases and computer programs. Resolved customer issues in an efficient and friendly manner in an effort to build customer loyalty.

Promoted to Differentiated Services Team that assists account-managed merchants and National Portfolio merchants while using several proprietary data management systems. Followed through on customer issues and provided resolutions.

Managed 100+ accounts while acquiring new accounts in a territory that spanned from central Washington to western Montana.Developed rapport with customers by assisting with inventory management, merchandising, order placement and tracking.Selected to assist selling at the Gund showroom in the Los Angeles Mart.