Jackie Chastain Email & Phone Number

Sierra Vista, Az, Us

Sierra Vista, Arizona, United States

A ServiceNow Customer Success Manager plays a pivotal role in ensuring the satisfaction and prosperity of ServiceNow's clients. This dynamic position involves forging strong relationships with customers, understanding their unique business needs, and tailoring ServiceNow solutions to maximize their value. Customer Success Managers act as trusted advisors, guiding clients through the implementation and adoption process, while continuously monitoring and optimizing the use of ServiceNow's platform. They proactively identify potential issues, offer strategic insights, and collaborate with cross-functional teams to deliver exceptional customer experiences. Moreover, this role is essential in driving customer retention and growth, ultimately helping organizations harness the full potential of ServiceNow's transformative technology solutions. Strong communication, problem-solving, and technical skills are essential in excelling as a ServiceNow Customer Success Manager.

Fort Huachuca Az

Fort Huachuca Arizona

Fort Huachua, Az

Serve as the SharePoint 2010 Subject Matter Expert by providing basic users, Site Owners, & government personnel with a recommended course of action for anticipated and unanticipated events that arise. Provides day-to-day administrative and technical support for the entire USAICoE SharePoint user base, and over 300 sites, across five cloud-based site collections. Brief the two-star Commanding General and high-level support staff on the functionality of multiple Information Knowledge Network & SharePoint-based applications. Meet with customers to understand business processes, collect requirements, design a solution, project a development timeline, and ultimately create a SharePoint-based solution for various organizations across the Intel community.• Plan, create and host SharePoint training sessions to cover a series of topics; conduct group training on pre-arranged topics by the organization • Wrote the first iteration of USAICoE Governance Plan, intended to identify the fundamental topics, best practices, encourage knowledge collaboration, and standards for oversight and management of the USAICoE SharePoint environment. Planned and developed the existing USAICOE SharePoint site collection architectures and permissions.• Strategically planned, organized, and spearheaded the content migration of the local SharePoint environment to the Defense Information Systems Agency (DISA) Defense Enterprise Portal Services (DEPS) environment. As a result, site collections were reduced significantly (around 80%), site owners were identified, and the need for new governance oversight was acknowledged. • Created custom master page for the USAICoE command environment to reinforce banding and consistent look and feel. • Developed fully customized design and functional SharePoint-based KMO tasking application in order to help quantify and track team help desk, customer service requests, and provide internal government personnel with metrics.

Netcom Acos G-6

Design, develop and maintain key components of the NETCOM portal using SharePoint 2010 & Designer. Contributed to application documentation, analysis, and develop solutions for all aspects of the web asset. Contributed to improvement and build proof of concept examples. Propose, analyze, and had hands-on development of web-based applications. Assist in and document design development reviews. Plan, design and customize SharePoint implementations, solutions, and workflows, using best practices. Develop custom SharePoint webparts to customer specifications. Provide direct communication with all levels of technical and business resources. • Solid understanding of DISA Enterprise Content Management and Collaboration Services (Enterprise Content Management & Collaboration Services)/Defense Enterprise Portal Services (DEPS) migration practices and procedures. Built and migrated the Army Cyber Command SharePoint Portal & developed their permission governance and structure.• Assisted with developing the process for DEPS Incident Handling and wrote the SOP, on behalf of DISA. • Developed and implemented NETCOM G6 SharePoint application requirements gathering procedures and technical documentation standards.• Produce and edit videos to demonstrate and highlight application features. • TDY trip to evaluate the scope and undertaking the Rock Island Arsenal SharePoint environment.

C-Tnosc 2Nd Sig. Center

Operate and maintain the Army’s Enterprise Host Based Security System (HBSS) to defend the network and hosts from malicious activities. Operate and maintain HBSS to ensure adequate protection against malicious activity. Monitor HBSS to detect faulty operation, anomalies, and security events. Create, research, triage, and provide quality assurance for trouble tickets and security events. Develop, run, analyze, and maintain reports using SQL and HBSS reporting. Develop sorting rules, dashboards, data monitors, and filters using HBSS. Develop, monitor, and fine tune signature policies to meet and maintain Army security requirements. Assist with on-site training and development of written procedures. Work cooperatively with other divisions to resolve issues and meet objectives. Participate in special projects as required.

C-Tnosc 2Nd Sig. Center

Research, prepare and edit technical documents for publication, including users manuals, training materials, installation guides, proposals, and reports, in support of 2RCC operations. Review, research, and edit information for preparation of contract deliverables. Ensures documents meet editorial and customer specifications and adhere to standards for quality, graphics, format, and style. Responsible for preparing and/or maintaining systems, programming, and operational documentation, procedures, and methods including user manuals and reference manuals. Maintained a current internal documentation library. Provides and coordinates special documentation services as required, for leadership. Experienced to work at the highest level of all phases of documentation. Familiar with writing and maintaining Army SOPs, TTPs, CONOPS, and requirements documents in accordance with AR25-30 & PAM 25-40. Initiate a document review cycle each month, assigning a document to its team proponent, for revisions and update. • Developed an aging document tracking system to follow-up and retrieve past-due documentation. As a result, documentation within the Document Management System was made more relevant, current and in compliance with established governance.

Panama City, Florida Area

Seek out business owners to discuss and identify business' needs. Design, produce, & direct an action plan and marketing campaign with clients. Maintain relationships with current and prospective clients in order to develop future business. Successfully close a sale and meet predetermined monthly sales quotas. Negotiate with clients and agency staff about contract terms, campaign details and monthly budget. Manage client statements, invoicing and bill payment.

Maintain sales contracts between the advertising agencies and the network; including received orders, scheduling commercial air time, confirming orders, and generating contracts. Resolve all air time scheduling problems (revisions, cancellations, preemptions, make-goods). Compile and distribute daily "overnights" and weekly trend reports. Research and analyze market data to produce ratings highlights, presentations and sales one-sheets for Account Executives.

The University of Florida Performing Arts (2006- 2008) Proof-read performance press releases, program copy and web content. Track ticket sales for performances, radio ads, television spots & social media traffic. Correspond with talent management to obtain marketing materials and specs. Update all web site content and build pages (WordPress) as needed. Develop creative ways to reach students in an effort to promote upcoming performances. Built and maintained a Facebook embedded profile application for $6 million performing arts organization.Organized the distribution of no-cost performance tickets to non-profit organizations in the area.

Execute marketing plans on the University of Florida campus in order to reach the student and spread the advertising materials (sports related) that were provided to our team.

Bachelors Of Science, Telecommunications Management

Master Of Business Administration (M.B.A.), Information Technology

Bachelors, Technical Communication

Associate Of Arts, Communications

High School Diploma, General