Jackie Chastain Email & Phone Number

Sierra Vista, AZ, US

Sierra Vista, Arizona, United States

A ServiceNow Customer Success Manager plays a pivotal role in ensuring the satisfaction and prosperity of ServiceNow's clients. This dynamic position involves forging strong relationships with customers, understanding their unique business needs, and tailoring ServiceNow solutions to maximize their value. Customer Success Managers act as trusted advisors.

Fort Huachuca AZ

Fort Huachuca Arizona

Fort Huachua, AZ

• Serve as the SharePoint 2010 Subject Matter Expert by providing basic users, Site Owners, & government personnel with a recommended course of action for anticipated and unanticipated events that arise. Provides.
• Plan, create and host SharePoint training sessions to cover a series of topics; conduct group training on pre-arranged topics by the organization
• Wrote the first iteration of USAICoE Governance Plan, intended to identify the fundamental topics, best practices, encourage knowledge collaboration, and standards for oversight and management of the USAICoE SharePoint.
• Strategically planned, organized, and spearheaded the content migration of the local SharePoint environment to the Defense Information Systems Agency (DISA) Defense Enterprise Portal Services (DEPS) environment. As a.
• Created custom master page for the USAICoE command environment to reinforce banding and consistent look and feel.
• Developed fully customized design and functional SharePoint-based KMO tasking application in order to help quantify and track team help desk, customer service requests, and provide internal government personnel with.

Netcom Acos g-6

• Design, develop and maintain key components of the NETCOM portal using SharePoint 2010 & Designer. Contributed to application documentation, analysis, and develop solutions for all aspects of the web asset. Contributed.
• Solid understanding of DISA Enterprise Content Management and Collaboration Services (Enterprise Content Management & Collaboration Services)/Defense Enterprise Portal Services (DEPS) migration practices and.
• Assisted with developing the process for DEPS Incident Handling and wrote the SOP, on behalf of DISA.
• Developed and implemented NETCOM G6 SharePoint application requirements gathering procedures and technical documentation standards.
• Produce and edit videos to demonstrate and highlight application features.
• TDY trip to evaluate the scope and undertaking the Rock Island Arsenal SharePoint environment.

C-TNOSC 2nd Sig. Center

Operate and maintain the Army’s Enterprise Host Based Security System (HBSS) to defend the network and hosts from malicious activities. Operate and maintain HBSS to ensure adequate protection against malicious activity. Monitor HBSS to detect faulty operation, anomalies, and security events. Create, research, triage, and provide quality assurance for.

C-TNOSC 2nd Sig. Center

• Research, prepare and edit technical documents for publication, including users manuals, training materials, installation guides, proposals, and reports, in support of 2RCC operations. Review, research, and edit.
• Developed an aging document tracking system to follow-up and retrieve past-due documentation. As a result, documentation within the Document Management System was made more relevant, current and in compliance with.

Panama City, Florida Area

Seek out business owners to discuss and identify business' needs. Design, produce, & direct an action plan and marketing campaign with clients. Maintain relationships with current and prospective clients in order to develop future business. Successfully close a sale and meet predetermined monthly sales quotas. Negotiate with clients and agency staff about.

Maintain sales contracts between the advertising agencies and the network; including received orders, scheduling commercial air time, confirming orders, and generating contracts. Resolve all air time scheduling problems (revisions, cancellations, preemptions, make-goods). Compile and distribute daily "overnights" and weekly trend reports. Research and.

The University of Florida Performing Arts (2006- 2008) Proof-read performance press releases, program copy and web content. Track ticket sales for performances, radio ads, television spots & social media traffic. Correspond with talent management to obtain marketing materials and specs. Update all web site content and build pages (WordPress) as needed..

Execute marketing plans on the University of Florida campus in order to reach the student and spread the advertising materials (sports related) that were provided to our team.

Bachelors Of Science, Telecommunications Management

Master Of Business Administration (M.B.A.), Information Technology

Bachelors, Technical Communication

Associate Of Arts, Communications

High School Diploma, General