Jackie Cotton Email and Phone Number

District Manager for 7 Boutiques on the west coast of Florida. Travel Inspired Jewelry Boutiques that provides a first-class shopping experience that is passionate about featuring exceptional quality fashion jewelry designed to be worn while traveling as well as to compliment your day to day style.

Flagship Store Manager of a locally owned big box/specialty retailer whom specializes in the Florida lifestyle. East Bradenton Store is one of two flagship stores out of 72 stores with heightened corporate visits and exposure. Test store for new products and processes in operations and merchandising. Successfully coached and developed a team of leaders and associates to improve and achieve company goals, expectations and processes that resulted in meeting and or exceeding our FY17 KPI goals and merchandise standards. Focused on the guest experience and associate morale programs.Promoted 2 Assistant Store Managers to Store Managers and 1 Area Manager to Ops Manager.Promoted internal associates and aligned cross training to improve the guest experience.Took an active role in the Store Manager Council to have a voice for the field teams to help improve process and policies. 1 of 4 stores chosen to participate in the college student summer Internship program for 4 students. Store Ranked #18 FY17 compared to #64 in FY16 in yearly scorecard metrics. Exceeded yearly credit at 109%--voice of the guest at 96.51% and store presentation evaluations at 95%. Significantly improved store shrink from 2.05% in FY16 to 1.56% in FY17. Improved Gross Margin profit by +2.8%. FY2018 (July "17 to Jan "18) ---Ranked #15 out of 72 Stores with 2 of those months Ranked #4 !Recognized for my Leadership by by DM/RM for Ranking #1 in District for Scorecard Metrics!

Travel Inspired Jewelry Boutique that provides a first-class shopping experience that is passionate about featuring exceptional quality fashion jewelry designed to be worn while traveling as well as to compliment your day to day style.

Private Label Designer or Womans Apparel on St. Armands Circle

Within my first 2 weeks, successfully turned negative customer feedback surveys into positive feedback by coaching the team to bring a vibrant spirit that promotes trust and respect to maintain effective relationships. Consistently maintaining positive scores to date. Improved Loyalty and Converted 20% more customers from LY by embracing and coaching the team to create the most amazing customer experience with every customer.ADS build each month by coaching behaviors on cross selling techniques and product knowledge.Brought brand awareness to the boutique by networking and outreach events that increased traffic and transactions from prior year. Effectively recruited top talent to the boutique and created a diverse team that represents Soma core values and beliefs.Exceeded sales plans in both January (123.9%) and February (101.2%) with March trending to do the same. June 2015--Relocated to Sarasota Fl to Flagship Store in St. Armands Circle

Specialty Men's Big & Tall retailer offering a One Shop in clothing, sportswear, shoes, accessories, office and personal products in sizes from XL to 7 XL. We are committed to providing each guest a personalized "guest centric" experience with each store visit and beyond.

Direct sales via internet and personal interaction of consumer goods.

Specialty “world class” lingerie retail store generating over $8 million in sales. Focused on driving total store results in merchandising and operations by hiring and developing the right talent to ensure overall customer satisfaction, superior store presentation and creating an environment based on a culture of honesty. Empowered to be the shop keeper to make solid, strategic decisions to continue to create customers for life.

Supervised 11 big box stores in complex-urban markets generating $71 million in volume and generated $13 million in bottom line profit.

Supervised 7 big box discount stores generating over $55 million in sales.

Began as General Manager, promoted to Regional Manager in 2003 of 11 stores generating over $50 million in sales. Promoted again in 2005 to Area Manager of 34 stores in 9 states surpervising 4 Regional Managers. Area generated $178 million in Sales and a bottom line profit of over $25 million. Remained #1 in the company 5 years in a row.Awarded Regional Manager of the Year in 2003, 2004 and Area Manager of the Year in 2005 & 2006.