Jackie Daury Email & Phone Number

• Implemented the Apttus CPQ Solution on the SFDC Platform. • Implemented ServiceMax, a field service solution, on the SFDC Platform. Identified an implementation partner, documented requirements, reviewed design specifications, generated test cases, developed UAT scripts, and led the testing effort.• Support Salesforce.com enhancements. Gather requirements and work with Administrator and Developer to research, design, develop and deliver solutions.• Implemented a web-based LIMS… Show more • Implemented the Apttus CPQ Solution on the SFDC Platform. • Implemented ServiceMax, a field service solution, on the SFDC Platform. Identified an implementation partner, documented requirements, reviewed design specifications, generated test cases, developed UAT scripts, and led the testing effort.• Support Salesforce.com enhancements. Gather requirements and work with Administrator and Developer to research, design, develop and deliver solutions.• Implemented a web-based LIMS that enables customers to view the catalog of services, request testing and obtain results online. Performed analysis for the replacement of the legacy system that involved the migration of over 1 million records.• Implemented a web-based colony management system involving multiple ERP interfaces and a Master Data interface. Coordinated infrastructure activities. Identified and procured peripherals for real-time data capture. Developed UAT scripts and led the testing effort. Deployed throughout the U.S., Europe and Asia. Assisted in internal control development and addressed internal IT and SOX audits.• Implemented a medical records system. Captured requirements, procured servers, installed software and completed customizations. Planned and coordinated deployment. Provided on-going support for troubleshooting, patch installation and upgrades.• Provided IT support for the implementation of a digital image capturing system and a database for storing images. Managed vendor interactions.• Led the process harmonization efforts between 3 sites resulting in the implementation of a formulations software solution. First multi-site validation project completed at CRL under the Corporate MVP. Allocated servers and coordinated the installation of software. Designed a portable workstation. Customized Crystal reports, configured the application, and led the validation. Show less

• Involved with the upgrade of an internally developed CRM System. Developed the training documentation and assisted with the training of personnel from all Charles River Laboratories U.S. Pre-Clinical sites. Provided helpdesk support for the system.• Documented the business process and user requirements for an animal medical records system. Developed the ROI documentation and assisted with the review and selection of the automated solution. Worked with the infrastructure team to build the… Show more • Involved with the upgrade of an internally developed CRM System. Developed the training documentation and assisted with the training of personnel from all Charles River Laboratories U.S. Pre-Clinical sites. Provided helpdesk support for the system.• Documented the business process and user requirements for an animal medical records system. Developed the ROI documentation and assisted with the review and selection of the automated solution. Worked with the infrastructure team to build the servers and install the software. Worked with the business and the vendor to customize the solution to meet the business needs. Developed validation and training documentation and conducted training to all levels of personnel from technician to director. • Responsible for the installation of a software system to monitor the animal drinking water system in the new state-of-the-art Charles River Laboratories, Shrewsbury, MA facility. Worked closely with the contractors and vendors during the installation. Once installed, led the business in developing validation documentation, executing test scripts, developing summary reports and commissioning the system. Show less

Worcester, Ma

Worcester, Ma

Cambridge, Ma

Milford, Ma

Waltham, Ma

Worcester, Ma

Masters Certificate, Project Management

Certificate, Business Analysis

Certificate, Medical Technology Internship

B.S, Medical Technology