• Provided account information and resolved queries for customers at JPMorgan Chase.• Ensured customers were well-informed about their account activities and transactions.• Developed strong communication and problem-solving skills while handling customer inquiries.

As a front-line customer service representative my duties include providing exceptional support such as account inquiry, product and service support, up-sell products, responding and de-escalating complaints, and all other product-related concerns or queries.

• Provide technical support by troubleshooting product-related issues such as connectivity, and latency. This also includes diagnosing hardware and software faults.• Assisted customers with product information and troubleshooting, ensuring a seamless experience for all clients.

I interpret and transcribe a variety of dictated medical reports and correspondence regarding patients’ assessment, workup, therapeutic procedures, clinical course, diagnosis, prognosis, etc., in order to document patient care and facilitate delivery of healthcare. I also handled day-to-day operations and ensured optimum utilization and functioning of the production staff.