Jackie Orlando Email & Phone Number

Hamilton, ON, CA

Hamilton, Ontario, Canada

Etobicoke, ON

Team lead on all outbound and inbound communications. Developed over 30 electronic and hard copy notices with a client-focused approach which are used by the Ministry of the Environment and Climate Change for ongoing correspondence to approximately 40 000 clients, resulting in a 99.6% compliance rate for our regulatory program.Develop plans for.

Etobicoke, ON

Initiated daily client outreach to the regulated community to encourage compliance with Regulation 347 under the Environmental Protection Act. Managed and prioritized workload to contact 2769 expired client accounts over a 16 week period, while receiving inbound Help Desk calls and completing administrative duties.Take inbound Help Desk calls to provide.

Burlington, ON

Provided in-person, front counter customer service that ensured customer satisfaction and a positive experience for a broad, diverse customer baseCompleted vehicle licensing paperwork, ensuring accuracy, completeness, and timelinessKept organized files of vehicle ownerships and paperwork

Burlington, ON

Answered a multi-line telephone in a fast-paced environment and directed calls to the appropriate staff member, while greeting and directing customers in person at the front deskAddressed customer questions and concerns over the telephone and in person, providing suggestions and mutually agreeable solutions to resolve customer issuesWorked collaboratively.

Public Administration

"Humber’s Public Administration graduate certificate program is the only one of its kind in Canada and provides all of the knowledge.

Bachelor Of Arts (Ba), Environmental Studies

"The Environmental Management programs focus on environment, society, and public policy. The cornerstone course ENV201H5 (Environmental.

Education record