Jackie Doan, Lssgb, Pmp Email & Phone Number

Jacksonville, Florida, United States

I help businesses solve problems related to HR, Talent Acquisition, and People Strategy: I listen to understand their challenges; interpret data to clarify what is going on; ask questions to find the root cause and provide reality-based solutions to offer tangible results. HR SolutionsWorkforce PlanningStaffing AugmentationRecruitment StrategyPerformance Management Strategic PlanningObjective Alignment Process EstablishmentRetention Activity ATS… Show more I help businesses solve problems related to HR, Talent Acquisition, and People Strategy: I listen to understand their challenges; interpret data to clarify what is going on; ask questions to find the root cause and provide reality-based solutions to offer tangible results. HR SolutionsWorkforce PlanningStaffing AugmentationRecruitment StrategyPerformance Management Strategic PlanningObjective Alignment Process EstablishmentRetention Activity ATS, HRIS ReviewTraining DevelopmentSOP DocumentationBrand Development Client focus includes emerging technologies, start-ups, transportation services, autonomous vehicle technology, software, hardware, and technical needs with role variation from boutique to high-volume talent acquisition. Show less

Jacksonville, Florida, United States

Key Career Highlights* Global recognition for the 2020 Best Practice for performance management project* Adecco Superstars Recipient 2011, 2012, 2014, 2016, 2017 and 2018* Adecco 2017 Outstanding performance: Area of the year * Adecco Executive Training Committee 2015* Outstanding Profit and Contribution North Central Division 2013 and 2014* Rising Star of the Southern Division 2012* Highest Growth of New Customers Southern Division 2012Responsible for… Show more Key Career Highlights* Global recognition for the 2020 Best Practice for performance management project* Adecco Superstars Recipient 2011, 2012, 2014, 2016, 2017 and 2018* Adecco 2017 Outstanding performance: Area of the year * Adecco Executive Training Committee 2015* Outstanding Profit and Contribution North Central Division 2013 and 2014* Rising Star of the Southern Division 2012* Highest Growth of New Customers Southern Division 2012Responsible for National Human Resources Transformation project management and full scope of project activity related to business restructuring, new role creation, transfer of headcount, employee selection, and new role implementation. I directly managed a team of Project Managers with a direct line of communication to C-Level leaders and was responsible for the alignment of outcomes on national and global initiatives as related to the full scope of the project. I supported international best practice sharing, project change management, cost improvements, and productivity improvements including large-scope initiatives strategically building connections between field and corporate departments. Leading a team we structured and developed new role definitions, organizational structure, cultural framework, employee engagement, and training development tools, and implemented new IT solutions while working in conjunction with HR Business Partners, IT, BI, Operations, Risk Management, Payroll Processing, Legal, & Finance. We wrote SOWs, process maps, training tools, communication framework, executive level reporting and hosted weekly strategic national engagement forums to gather feedback, share improvement tools and train on new roles, and focus on the delivery of business success. Show less

Jacksonville, Florida, United States

Responsible for Lean 6 Sigma process improvements and implementation of performance-based people management programs to increase company-wide gross profit and productivity. Green Belt project estimated savings of $750K. Directly supporting 50+ cost centers with an estimated revenue of $175M for 2019. Working with cross-functional teams we conducted training, designed tools, and implemented software solutions, sales strategies, recruiting programs, and local-level tool kits to assist with… Show more Responsible for Lean 6 Sigma process improvements and implementation of performance-based people management programs to increase company-wide gross profit and productivity. Green Belt project estimated savings of $750K. Directly supporting 50+ cost centers with an estimated revenue of $175M for 2019. Working with cross-functional teams we conducted training, designed tools, and implemented software solutions, sales strategies, recruiting programs, and local-level tool kits to assist with business and employee development. Show less

Managing a team of onsite and remote recruiters I was responsible for a $40M area covering 10 locations providing recruiting strategy, service delivery and people management, employee engagement, and retention for large volume ramp clients on a national scope. Client volume targets for Q4 hiring range from 10K to 15K new associate placements. Implementation of top growth new client in Q4 2018 ($25M). Driving process and controlling costs to achieve an annual ROS of 8%.

Lexington, Georgetown & Mt. Sterling, Kentucky

Oversee branch operations and sales for 2 General Staffing profit centers with two light industrial onsite client programs and 12 direct reports. Annual sales figures over $20M in 2015 an increase of 74% since 2011 ($15M). Responsible for employee development and retention, sales growth, client program oversight, and relationship development. Growth of “Net New” business through tracking of branch recruiting and order fulfillment efforts resulting in increased sales and profit. EVA growth of… Show more Oversee branch operations and sales for 2 General Staffing profit centers with two light industrial onsite client programs and 12 direct reports. Annual sales figures over $20M in 2015 an increase of 74% since 2011 ($15M). Responsible for employee development and retention, sales growth, client program oversight, and relationship development. Growth of “Net New” business through tracking of branch recruiting and order fulfillment efforts resulting in increased sales and profit. EVA growth of $739K over 2011 results. 2014, Mount Sterling—14% increase in EVA growth and $1M + increase in revenue. Consistent growth with core customers and additional eleven new customers added through growth into new markets Maysville, Ashland, Pikeville, and West Liberty, KY. Lexington/Georgetown—19% increase in EVA growth through the addition of 17 new customers. Expense control and strategic pricing resulted in an increase of 156% in incremental gross margin dollars going to the bottom line. 2013, Mount Sterling—81% increase in EVA through reductions in workers' compensation claims, expense control, increased sales in transactional business along with rate increases with $4M transactional customer. Lexington/Georgetown—$6M in sales along with a 1000% increase in Permanent Placement fees to the bottom-line EVA for the branch2012, Mount Sterling—25% increase in sales YOY through new customer acquisition and growth at current customers 46% increase YOY on EVA by expanding into permanent placement business 660%. Lexington/Georgetown—47% increase in sales YOY by focusing on growth in the current client base, starting a new onsite operation, workers compensation safety programs, and new customer growth resulting in a 49% increase in EVA. Show less

Kentucky

Operations Manager for 8 general staffing profit centers, 4 on-site client operations, National Account 3rd party VMS onsite, and an alternative delivery per-piece pricing client operation. In 2010 over 2.9 Million hours of working associates. Directly providing support to a region during a growth period where annual profit rose 13.2% over the prior year. Conducting pricing initiatives and sales training resulting in an increased gross margin of 28.2% over the prior year. Overseeing expense… Show more Operations Manager for 8 general staffing profit centers, 4 on-site client operations, National Account 3rd party VMS onsite, and an alternative delivery per-piece pricing client operation. In 2010 over 2.9 Million hours of working associates. Directly providing support to a region during a growth period where annual profit rose 13.2% over the prior year. Conducting pricing initiatives and sales training resulting in an increased gross margin of 28.2% over the prior year. Overseeing expense reductions of 8.1% while maintaining a 9.45/10 average compliance rating on internal audits. Show less

Wisconsin

Responsible for overseeing general operational procedures, training, staff development, policy compliance, strategic account development, and other duties for 15 general staffing profit centers directly supporting over 40 colleagues. Assisting profit centers in the oversight of an average of 1600 weekly working temporary employees, a database of over 6,000 weekly available employees, and over 140 weekly billed customers.

Directly responsible for temporary staffing project for CMC, a division of 5/3 Bank. Working with the client to develop just-in-time staffing solutions with industry-leading employee matching for Collections and Customer Service call center candidates. Personally tested, interviewed, and selected candidates for submission to CMC hiring managers. • Consulting with clients to develop customized human capital solutions.• Creating a “pipeline” of applicants to increase on-time… Show more Directly responsible for temporary staffing project for CMC, a division of 5/3 Bank. Working with the client to develop just-in-time staffing solutions with industry-leading employee matching for Collections and Customer Service call center candidates. Personally tested, interviewed, and selected candidates for submission to CMC hiring managers. • Consulting with clients to develop customized human capital solutions.• Creating a “pipeline” of applicants to increase on-time candidate submissions.• Located at the client on-site location to provide HR support to temporary associates• Developing candidate benchmarks and Key Performance Indicators to increase quality.• Streamlining client interview process.• Increasing customer satisfaction and securing future business. Show less

Responsible for overseeing general operational procedures, training, staff development, policy compliance, strategic account development, and other duties as needed for the Central Indiana and Ohio Valley Regions. Supporting 13 Branch Managers, 24 full-time Staffing Consultants, 4 onsite facilities, and a weekly average of 1,700 temporary associates in the Cincinnati, OH, and Central Indiana regions.

Responsible for recruiting and hiring new employees, filling client service orders for both corporate and transactional accounts, and completing weekly payroll and billing. Focus on employee management, client maintenance, and office management.

Bachelor Of Arts, Organizational Communication

High School Diploma